Blackbear has posted many times, that it may take them a few days or more to respond. If you try contacting them again before they respond, then you go back to the bottom of the que. They are on many websites, they have many customers, many emails to read, and always tunes to going in and out. Take it how you want to... Do you want to eat at the busiest restaurant in town that takes months to get a reservation, or if you had only one meal to eat for the life of your vehicle, would you want it to always be mickieD's drive thru?