I 100% agree with this ! Which is so frustratingSo an interesting thing I discovered yesterday since I’m in the same predicament as you.
I checked in with Chevy chat Tuesday (I got the same TPW week of 3/28) so in the chat they only just tell me that info. I’m like that’s this week, do you know if it’s in production yet. They wouldn’t tell me and said the 3/28 is an estimate and subject to change. Check back with your dealer for more info
So i decided to call GM help line yesterday and the woman goes what do you want help with us - and I said I’d like an update I know my TPW is this week and I just wanted to see if it’s being produced now - the woman goes - I see in the notes you contacted us through the chat yesterday and there is nothing for me to update you on. The message said check back with you dealer for more info. She legit refused to look into it for me and hung up the phone on me lol.
So my guess is whoever you contact through chat or phone has access to all of your call logs and messages - so I think through chat if they’re lazy or they dont care about checking, they just revert back to that last note in the system. That is why I have a hunch we get mixed messaging through chat. Sometimes you’ll be told your event code change and the next time a new person tells you the old info.