Even if they did have to remove it, they would make note of the cracked dashes prior to removing them - meaning - pictures are then taken after they break something.
Seriously though, the weak dash issue is something that’s posed me off for a long time. You would think that GM could at least cover the freight charge by having them on hand or readily available for those of us with issues. On that note, if you want to feel better about your cracked dash, go look up 2003-2005ish Lexus GX470 (and similar Toyota models). That issue is disgraceful, and their “fix” is comical at best.