DFM disabler released

You have to love the double negatives in the quoted manual pages.

The “may” from the quoted manual pages sounds just like the “may” on ranges web site.

Question for Antonm, are you using Carbyte and if so what do you think?

Scarey said:

You have to love the double negatives in the quoted manual pages.

The “may” from the quoted manual pages sounds just like the “may” on ranges web site.

Question for Antonm, are you using Carbyte and if so what do you think?

Click to expand...

No, I still have the Range unit, because Holley (parent company of Range Tech) has intentionally made it difficult (if not impossible) to return the units they lied about.

To return the Range Tech unit, it must be in the original packaging and you send to to them for an “ inspection “ , and only after the inspection, that you have no say in, they determine if you can get a refund, minus a restocking fee. Sounds like the business practices of an honest company that stands behind their products doesn’t it. To say I’m disappointed in Holley is an understatement. But I can tell you how much of my money any of their group companies will get going forward.
…

Apparently Holley does not care about bad reviews either.

Just a bit of emission info, I have a 21 Escalade with the range unit installed and it passed emissions in Massachusetts.

Antonm said:

No, I still have the Range unit, because Holley (parent company of Range Tech) has intentionally made it difficult (if not impossible) to return the units they lied about.

To return the Range Tech unit, it must be in the original packaging and you send to to them for an “ inspection “ , and only after the inspection, that you have no say in, they determine if you can get a refund, minus a restocking fee. Sounds like the business practices of an honest company that stands behind their products doesn’t it. To say I’m disappointed in Holley is an understatement. But I can tell you how much of my money any of their group companies will get going forward.
…

Click to expand...

Idk why you’re so bent out of shape about the return policy. Their site outlines returns pretty clearly. It’s a pretty standard return policy too, IMHO.

But if your that insistent, start a charge back with your credit card. That will get someone’s attention at Holley.

Or try to sell it on here. Someone will buy it at a slight discount.

Screenshots of return policy from Ranges site.

fondupot said:

Idk why you’re so bent out of shape about the return policy. Their site outlines returns pretty clearly. It’s a pretty standard return policy too, IMHO.

But if your that insistent, start a charge back with your credit card. That will get someone’s attention at Holley.

Or try to sell it on here. Someone will buy it at a slight discount.

Screenshots of return policy from Ranges site.

Click to expand...

The reason I'm bent out shape is because they changed their tune when it came time to actually return the thing.
It's not "new and unopened" because I opened it, installed it , then figured out it doesn't work as advertised. And they also don't consider it defective (which it is by design).

Here is the actual RMA email I got from them. Read it and tell if you think its from a reputable company, or from a company that's trying their level best to make it hard for a customer to return a product that they lied to them about.










So, they want it back, in the original packaging , they'll inspect and if they determine they lied to you, then and only then will they will issue a refund. But if "they" determine nothing is wrong (i.e. not defective, which they state and is highlighted above) , then they may charge you an inspection fee and sent it back to you, with you paying shipping again.

Lots of "they" do, "they" say, "they" determine stuff that "you" have no recourse in, because obviously "they" don't want to refund a product that "they lied about its function. So yeah, I'm a little bent out of shape of lying Holley's product and their effective "no return" policy.

Obviously "they" are not going to consider it defective because it is working as "they" designed it to (complete with 0% throttle DFM still functioning).
...

That’s SOP for returns. For all they know you could have let the smoke out or bent all the pins or destroyed it in some way. Some electronic companies won’t even consider returns—you open it, you own it.

I don’t see anything out the norm here. Yeah, a lot of companies have the return policy tailored to the company benefit to prevent customers from abusing that policy.. which happens every day from a certain type of scumbag clientele.

Lesson learned: read return policy before purchase. Moving on now …

Marky Dissod said:

Apparently Holley does not care about bad reviews either.

Click to expand...

Reviews??? Where is there a place to leave a review?

Kpwweb said:

That’s SOP for returns. For all they know you could have let the smoke out or bent all the pins or destroyed it in some way. Some electronic companies won’t even consider returns—you open it, you own it.

Click to expand...

Sounds great, lets make an SOP that makes it impossible for customers to return a product that they were lied to about. Now lets make a device we claim will cure cancer that plugs into the OBD2 port, and when it doesn't, sorry, our SOP for returns doesn't allow you to get your money back from the product we blatantly and knowingly lied about.

I should start referring to Holley as "Sentinel Capital Partners" , the investment firm that owns Holley and all of its brands (like the Holley brand Range Technology).
...