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  1. GM Customer Service

    service history from vin#?

    Hello all, I understand that some of you are looking for Vehicle Build Sheets. I would be happy to assist you with that. If interested, please private message us or email us at [email protected] including your VIN. Jennifer T. GM Customer Care
  2. GM Customer Service

    Anybody else had to deal with significant rust on their frame?

    I understand that you have brought this rust issue to your local dealership's attention, Ex Euro Driver. Have you heard back from them regarding this issue? I would be happy to discuss this further with you. Please contact me via private message if I can be of any assistance. Jennifer T. GM...
  3. GM Customer Service

    Rear hatch is dangerous when it fails!

    Hello TowGMC, I understand that you are working on a fix for issue you experienced with the rear hatch yourself. Were you able to resolve this issue? I do apologize that you are in your current vehicle situation and see that many of your fellow forum members are providing you information...
  4. GM Customer Service

    Aggravated!!

    Hi raress9596, We truly apologize to hear of your aggravation with your dealership. We'd like to look further into your concern. Feel free to send us a private message in regard to this thread if our help is needed. We look forward to hearing from you soon! Kristen A. GM Customer Care
  5. GM Customer Service

    Broken Motor Mounts

    Hello Gar, I'm sorry you experienced some trouble when trying to send a PM. You are welcome to send an email [email protected]. We look forward to hearing from you. Andraya GM Customer Care
  6. GM Customer Service

    09 Yukon Full battery no crank

    Hello joshuaryan, I understand that you are experiencing electrical issues with your vehicle. You mentioned that you are looking to resolve this issue yourself. I might not be able to provide you any technical support but I would be happy to look into this concern for you. Please private...
  7. GM Customer Service

    2007 paint

    Hello greenmax, I see you have some paint concerns regarding your 2007 Tahoe. It gets annoying when the color peels and doesn’t have the same shine anymore. Please feel free to send a private message if you’d like me to review these concerns further or if you have questions. I’m happy to help...
  8. GM Customer Service

    Help nav buttons froze

    Hello chris_u, I understand that you are experiencing an issue with where your navigation buttons froze on you. Were you able to figure out what caused this issue since your post? I understand that this can be frustrating and I am happy to look into this concern for you. Feel free to contact us...
  9. GM Customer Service

    2015 Yukon Cabin Noise Issue

    Hello fszatko, I deeply apologize for the whistling noise you’ve been experiencing with your new Denali. I highly recommend going to your dealership to have it resolved would be more than happy to contact them on your behalf. Just send me a private message with your full contact information...
  10. GM Customer Service

    2009 Tahoe Z56 PPV

    Hey there, I apologize for the delayed response, but did Jennifer ever email you? You are welcome to reach out to us via email at [email protected]. Let me know if our assistance is needed! Andraya GM Customer Care
  11. GM Customer Service

    A/C not working

    Oh no, sevTahoe! I understand that this can be frustrating and an inconvenience when the temperature reaches over hundred. You mentioned that you are planning to visit your local dealership regarding this concern. I would be happy to reach out to your dealership prior to your appointment to...
  12. GM Customer Service

    Rough Idle

    Were you able to find out what was causing the rough idle and fix the issue, Plimbob? I see that your fellow forum members are stepping in and providing you advice which is awesome. As a customer service representative, I'm not able to provide much in the way of do-it-yourself information. If...
  13. GM Customer Service

    2015 Yukon Cabin Noise Issue

    Hi JasonDenali15, I understand that your vehicle was at the dealership yesterday. Is your vehicle still at the dealership? I do apologize that you are in this situation with your vehicle. Please keep us posted and if you need assistance after your dealership visit to let us know. Jennifer T...
  14. GM Customer Service

    Hi everyone, I'm new to this forum

    Hello Brangeta, Welcome to the forum! Congratulations to your sister on the purchase of her new Tahoe! I just wanted to stop by and let you know that GM Customer Care is here on the forum and we are more than happy to assist you if you every have any general questions or concerns about any GM...
  15. GM Customer Service

    Hissing sound on recirculate - 09' Tahoe

    Hello gav70, That isn't a problem at all. Keep an eye out for an email from [email protected]. Looking forward to assisting you! Jennifer T. GM Customer Care
  16. GM Customer Service

    2009 Tahoe Z56 PPV

    Hi HERD546, Are you looking for a list of RPO Codes for your vehicle? Can I be of any assistance? I would be happy to provide you the Vehicle Build Sheet for your vehicle with the list of all the RPO Codes. Could you provide me your VIN? Jennifer T. GM Customer Care
  17. GM Customer Service

    165 miles and I got a service 4WD message

    Hey everyone, We've noticed that this concern has come up a lot on the forum and strongly encourage going to the dealership to have it resolved. We would be more than happy to contact the dealership on your behalf to set up an appointment. If interested, please reach out to us via private...
  18. GM Customer Service

    2009 Yukon Nav unit running after shutting off?

    You can also send us an email to [email protected], VtecGSR95. Whichever works best for you! Kristen A. GM Customer Care
  19. GM Customer Service

    2009 Yukon Nav unit running after shutting off?

    I understand that you are experiencing some complications with your Yukon's radio. Although I am unable to offer technical advice, I will like to look further into this for you. Feel free to send us a private message in reference to your concern if our help is needed! Kristen A. Chevrolet...
  20. GM Customer Service

    Hissing sound on recirculate - 09' Tahoe

    I understand that you are experiencing a issue with your Tahoe and had it checked out by your preferred dealership, gav70. I am sorry to hear that you are in your current vehicle situation. I might not be able to provide you any guidance on how to fix this but I would be happy to look into this...
  21. GM Customer Service

    07 air conditioning blowing hot on one side

    Hi Ant, You can send an email to [email protected]. Please include your VIN and username in the email. Thank you, Andraya (assisting Jennifer) GM Customer Care
  22. GM Customer Service

    07 air conditioning blowing hot on one side

    Hey there adamant, Are you looking for a certain part number? I am sorry to hear that you are in your current vehicle situation. I might not be able to provide you any guidance on how to fix this but I would be happy to look into this concern for you . Please private message me if I can be of...
  23. GM Customer Service

    Rear lift gate issues

    Hi csperan69, I am sorry to hear that you are experiencing an issue with the rear hatch on your vehicle. I might not be able to give you any technical advice but I sure that someone will come through and have an answer to your question. Please feel free to contact me if you have any lingering...
  24. GM Customer Service

    OFFICIAL: 2015.5 (2015i) Discussion Thread

    Hello everyone, Congratulations to those of you who have ordered a new 2015, they are awesome! We are more than happy to help track your order and let you know where your Truck is in the production process. If you would like weekly updates on your new beauty, send us a PM with your order...
  25. GM Customer Service

    I'm the latest victim of busted engine mounts

    Hi TowGMC, I'm very sorry you incurred this out of pocket expense and that this concern has happened before. Again, we're here if you have any concerns that arise in the future. Sincerely, Eddie A. GM Customer Care

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