UPDATE**
So an update.....but hilarious one......
I contacted GM, they contacted dealership and long story short they are going to repair the rear right tail light for me at no cost and just "eat it" if GM denies the warranty claim.
BUT, on the way home my wife was behind me and I asked her if my tail light was working and she said, "yeah the right one is, but the left isnt...." I laughed, she laughed. She wasnt joking. NOW THE LEFT one is out!! I immediately called the service manager back and assured him he was not on the MTV show Punked and Ashton Kutcher was not in the corner of the room hiding, but now my left tail light is out......He sounded very concerned and said he is going to have to talk to the manager again because the original right one they were probably going to have to eat the cost, but now that there are two, he doesnt know.....
My thoughts are if they BOTH went out within this small of a window of each other, 2 days, isnt this better for me fighting the claim or that there is an actual issue and not just the "light bulb wear and tear" they wanted to sweep it under the rug as?
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9 months ago I bought a 2015 Yukon SLT with 45k miles. I bought the CPO warranty and currently still under the 12month/12k mile Bumper to Bumper warranty.
Saw the rear tail light was out, took it in for warranty claim. They want me to pay the $800 repair, then wait a month to see if GM will cover the warranty claim, then pay me back or it be declined.
They are saying the tail light braking is under the "normal wear and tear" and may not be covered???? Its not like a LED bulb went out, the WHOLE panel is broken. How is this not covered as a part?
Any advice? Should i pay for the repair then pray GM covers it. The Service manager is pretty hard headed and not backing down on me not paying for it and waiting a month.
edit** Also I dont know why they quoted me $800, GM sells the tail light on their own website for $450.
So an update.....but hilarious one......
I contacted GM, they contacted dealership and long story short they are going to repair the rear right tail light for me at no cost and just "eat it" if GM denies the warranty claim.
BUT, on the way home my wife was behind me and I asked her if my tail light was working and she said, "yeah the right one is, but the left isnt...." I laughed, she laughed. She wasnt joking. NOW THE LEFT one is out!! I immediately called the service manager back and assured him he was not on the MTV show Punked and Ashton Kutcher was not in the corner of the room hiding, but now my left tail light is out......He sounded very concerned and said he is going to have to talk to the manager again because the original right one they were probably going to have to eat the cost, but now that there are two, he doesnt know.....
My thoughts are if they BOTH went out within this small of a window of each other, 2 days, isnt this better for me fighting the claim or that there is an actual issue and not just the "light bulb wear and tear" they wanted to sweep it under the rug as?
---------------------------------------------------------------------------------------
9 months ago I bought a 2015 Yukon SLT with 45k miles. I bought the CPO warranty and currently still under the 12month/12k mile Bumper to Bumper warranty.
Saw the rear tail light was out, took it in for warranty claim. They want me to pay the $800 repair, then wait a month to see if GM will cover the warranty claim, then pay me back or it be declined.
They are saying the tail light braking is under the "normal wear and tear" and may not be covered???? Its not like a LED bulb went out, the WHOLE panel is broken. How is this not covered as a part?
Any advice? Should i pay for the repair then pray GM covers it. The Service manager is pretty hard headed and not backing down on me not paying for it and waiting a month.
edit** Also I dont know why they quoted me $800, GM sells the tail light on their own website for $450.
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