2016 Denali XL - GMC Refused to buyback!

[Parthery]

tenbigblinds, are you here in the ATL? If so, who is your dealer? That makes a huge difference.

I nearly bought a 2015 Certified Yukon over the weekend....until I drove it. Hood shook and it boomed so bad that it made me nauseous on a 5 mile interstate speed test drive. I may end up with another NNBS based on my experience.

 

[tenbigblinds]

Carl Black Roswell. I bought my 2015 at Carl Black Kennesaw


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[tenbigblinds]

Update: Opened a case with GM and returned to dealer (Carl Black - Roswell) for service this morning. Bill (been with dealer for 7 years) rode with me this morning. He identified and agreed with the "rough idle" stating they have a service bulletin on that. "Engine Mounts" he said.

He also clearly felt the vibration between 32-45mph. He said "you can turn around... that's pretty bad." Once we arrived back in service bay he informed the service advisor about the rough idle as well as the vibration.

He went further to say - "the vibration is probably due to hard spots in the tires or excessive road force."

Let's see what they do to attempt to fix it. We didn't get into the cabin pressure issue due to the short length of the test drive.


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[cardude2000]

Update: Opened a case with GM and returned to dealer (Carl Black - Roswell) for service this morning. Bill (been with dealer for 7 years) rode with me this morning. He identified and agreed with the "rough idle" stating they have a service bulletin on that. "Engine Mounts" he said.

He also clearly felt the vibration between 32-45mph. He said "you can turn around... that's pretty bad." Once we arrived back in service bay he informed the service advisor about the rough idle as well as the vibration.

He went further to say - "the vibration is probably due to hard spots in the tires or excessive road force."

Let's see what they do to attempt to fix it. We didn't get into the cabin pressure issue due to the short length of the test drive.


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Ah yes. Flat spots.

Well, let's see what they do. I believe lemon laws kick in if they try to fix the same thing 3 times without resolution.


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[tenbigblinds]

Ah yes. Flat spots.

Well, let's see what they do. I believe lemon laws kick in if they try to fix the same thing 3 times without resolution.


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Can I demand they replace the tires? Or do I have to wait.... and bring it back again once the vibration starts back? It's really bad.


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[cardude2000]

Can I demand they replace the tires? Or do I have to wait.... and bring it back again once the vibration starts back? It's really bad.


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No idea. Did they do a pico test? I think you get a loaner and leave it until they have fixed the vibration.


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[tenbigblinds]

No idea. Did they do a pico test? I think you get a loaner and leave it until they have fixed the vibration.


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I've been here since 11. They have offered no loaner.


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[tenbigblinds]

Ok.... service advisor just informed me that the front right and rear left tires are "bad". Whatever that means.

Should I just allow them to go through whatever they think necessary and continue to bring the car back each time? Or should I demand a new set of tires. Pretty frustrating.


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[08HoeCD]

Lots of people are trying to help you here on this forum, and we're all pulling for you.
Having said that, it's up to you to stand up, talk to the GM folks at the dealership in person, clearly and calmly state what you want, and keep pushing until you get it.

Good luck!

 

[tenbigblinds]

Lots of people are trying to help you here on this forum, and we're all pulling for you.
Having said that, it's up to you to stand up, talk to the GM folks at the dealership in person, clearly and calmly state what you want, and keep pushing until you get it.

Good luck!

Would the better approach be to allow them to tell me what's wrong and attempt to fix it? If I start off demanding.... I'm not sure I can win anyone over that way. That's sort of my logic and thought process. If I have to come back in for the same issues 3 times... that will kick in the lemon law condition in Georgia.


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