I have a 2016 Denali and so do two friends of mine. All three of us have had the transmission shutter issue which is corrected by replacing the fluid. I would be very concerned that an unfamiliar or inexperienced "technician" might not know the cause and pull the plug and find metal. I have seen a lot of transmissions that had metal filings in the pan but were perfectly good. The shutter is very pronounced and could be mistaken for an internal failure. It is hard to believe that changing to a different fluid would make a difference but it clearly does. A second opinion might be a good idea.