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I had same issue and dealer fixed the problem and no more soot on garage floor.Nothing new. The dealer pretty much washed their hands and said to work with GMC.
Got a case opened with GMC and waiting on an update.
Any details from the paperwork on what the dealer might have done to fix the issue?I had same issue and dealer fixed the problem and no more soot on garage floor.
Put a new clamp on closed the gap and applied weld sealer.Any details from the paperwork on what the dealer might have done to fix the issue?
Wonder if thats the case for Chevy tooI had similar experiences with the local GMC dealer's service department as well. Left my door panel, steering wheel and center console lid filthy after a routine maintenance. Discovered that Cadillac can do warranty work on GMC but not vice versa. I've been using the Caddy dealer for about 4 years and it's worth the added labor rates. Night and day difference in experience. I was spoiled by Lexus for years, sadly they don't make anything the size of the XL.
From what I understand Buick GMC & Chevy dealers cannot do Cadillac warranty work but Cadillac can take care of all GM brands.Any GM dealer can do your warranty work.