Avoid GM Parts Giant if at all Possible

[Marky Dissod]

Sign of the times pretty much.
Purchased a set of aftermarket headlamps for my wife’s car.
Within a year, the protective coating on the lens began to peel like a bad sunburn. It affected the clarity.

It was only days after the warranty expired. The company knew they had a production problem.
After experiencing a similar issue as you had experienced, I simply ordered another set of identical headlamps.

I swapped them out and returned them a few months later for a full refund.
Apparently everybody’s happy because the ppwk & warranty issues were all directed to the manufacturer vs the seller.

Times change, contractual terms do not.
It’s almost like I purchased an item I knew was going to fail and implemented the warranty process prior to it expiring.
It’s funny that I’m actually protecting the seller from his predatory distributor.

Is my soul safe?

'Yes' or 'no' is woefully inadequate.
Your soul is safer than the person who sells items using the business case described by @PPV_2018 in the previous post.

 

[SirReal63]

I had my fun with GMPG, I was going to order an ignition control module for a SBC, a part that weighs .4lb and is 2"x3" and they wanted to charge me $30 for shipping. The ICM cost $35 so I questioned them and the only answer I was given was they cannot amend whatever shipping cost comes up in the computer. I did not buy it from them.

A previous order for an oil pressure sending unit for the C4 showed in stock but after a week of no shipping they cancelled the order. I don't believe I will order parts from them again.

 

[jaywestfall]

I can't remember where, but I think I saw a GM Part's Giant warning before, somewhere.

I have had good luck with GM Parts Direct

Up vote for GM Parts Direct. I almost always start there if I have to go the dealer route for parts.

 

[Geotrash]

I've had similar happen with the Lucky Brand Jeans website. After trying for a couple of weeks and getting nowhere, I filed a complaint with the BBB, including screenshots of what I ordered and photos of what I received. I received a refund and an apology the next day.

 

[Tonyrodz]

I've had similar happen with the Lucky Brand Jeans website. After trying for a couple of weeks and getting nowhere, I filed a complaint with the BBB, including screenshots of what I ordered and photos of what I received. I received a refund and an apology the next day.

But why should it even get that far....these companies forget who keep them in business.

 

[Geotrash]

But why should it even get that far....these companies forget who keep them in business.

Agreed. But I had had good experiences with them previously. What I didn't know is that they'd been bought out between my previous orders and the one where I ran into problems.