I think your guy that rebuilt is full of it. The servo itself does NOT "shift". Essentially what your builder would be saying is the reason a manual transmission shifts into third gear is because the shift linkage shifts it into 3rd...No the driver commands and manually manipulates it into 3rd via the gears shift. The valve body, PCM, Shift solenoids and other tranny internals do the "shifting" on an automatic. Your hard shift into 3rd could be caused by many things but I would suspect a ball missing, stuck or in the wrong place in your valve body separator plate.