Cracked Dash

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Rocket Man

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Good point. Old design, might crack. Yeah definitely just going to get a new one. I shopped it around as you recommended. Cheapest so far with shipping is $539. Weird, its a dealer in Florida. A Dallas GM dealer has one and their a lot closer to me but they wanted $575 with shipping. Might be worth the $35 for a shorter overall shipping route. Less opportunity for it to get damaged in transit.
Once you see the box you will realize there's almost no way it can get damaged. It's like a custom built foam padded fortress. The dash is suspended in the middle with that rigid foam. I wouldn't worry how far it ships.
 

91RS

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My local dealer was $200 more expensive than the one I had shipped. And yes UPS can handle it, that's how mine came. I'm sure FedEx can take it too.

I don't know how they did that, they must have some way around it with a commercial account or something. I have a UPS account and when I tried to make a label for one I wanted to buy it said the box was too big and it had to go freight. I don't have a FedEx account but their cost estimator on their site said the same thing.
 
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Rocket Man

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I don't know how they did that, they must have some way around it with a commercial account or something. I have a UPS account and when I tried to make a label for one I wanted to buy it said the box was too big and it had to go freight. I don't have a FedEx account but their cost estimator on their site said the same thing.
I don’t know but it came UPS with my regular delivery guy.
 

Raymondo

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Lots of posts here on this topic. Unfortunately, a very common issue. As @avalonandl stated, replacement is expensive and difficult, and the overlay has worked for many folks here. For me, I just live with it.
We have had a dash mat on out 99 Tahoe from day 1 and the dash cracked badly. The Arizona sun is brutal.
 
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Its amazing what you hear from dealers. Took the truck to my local Chevy dealer here in San Antonio to get the airbag recall work completed. Asked about the dash. Told them I've found several at various dealers around the US for an average price of about $400 plus ~$200 for shipping.

First the Service Writer told us those must be the "older design" dashes because in her experience the new dashes were much more expensive.

Second, when we went to pickup the truck, same service writer told us she can't get one and doesn't know how the other dealers are getting them because they're just not available.

I will be ordering one this weekend or Monday at the latest. We'll see....
 

Rocket Man

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Its amazing what you hear from dealers. Took the truck to my local Chevy dealer here in San Antonio to get the airbag recall work completed. Asked about the dash. Told them I've found several at various dealers around the US for an average price of about $400 plus ~$200 for shipping.

First the Service Writer told us those must be the "older design" dashes because in her experience the new dashes were much more expensive.

Second, when we went to pickup the truck, same service writer told us she can't get one and doesn't know how the other dealers are getting them because they're just not available.

I will be ordering one this weekend or Monday at the latest. We'll see....
You didn’t ask them for a price?
 

91RS

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Its amazing what you hear from dealers. Took the truck to my local Chevy dealer here in San Antonio to get the airbag recall work completed. Asked about the dash. Told them I've found several at various dealers around the US for an average price of about $400 plus ~$200 for shipping.

First the Service Writer told us those must be the "older design" dashes because in her experience the new dashes were much more expensive.

Second, when we went to pickup the truck, same service writer told us she can't get one and doesn't know how the other dealers are getting them because they're just not available.

I will be ordering one this weekend or Monday at the latest. We'll see....

You need to talk to the parts department, not service advisor.
 
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You didn’t ask them for a price?
I did, they never offered one. Just what I outlined. My general impression is they are not very up to speed on what's going on with these dashes. What I expected was a price (likely not competitive but at least a price), what I got was confusion lol.
 
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You need to talk to the parts department, not service advisor.
I had the truck in for the air bag recall work and to clear a P0315 code. We asked them about the dash at the same time. The Service Writer talked to the Parts Department on our behalf but I agree the conversation probably would have gone better if I had talked to them direct myself. We also asked about cost to install the dash and they quoted us $1500 including parts, labor etc...

Of course, that was before they decided they couldn't get us one. I may call the Parts Dept direct myself and try again.
 
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Question for those that might be able to help. Esp other 2007 Tahoe owners though year model may not be that significant.

BLUF: I've ordered a new dash and now its on back order. Has been since Aug 12th.

Ordered from a GM Dealer in Florida (https://www.gmpartsnow.com) as they had a 50% off shipping deal that cut the cost of the dash, shipped to me, down to about $530. My question is around Part Numbers. Usually anytime I want to find a PN for something on the truck I goto gmpartsdirect.com. Maybe that's part of the problem so let me know but according to them the PN for the dash in my truck is 23224747. As recommended here, I did a search on that PN, found the best deal and ordered it.

The same day I ordered it, a person from gmpartsnow.com contacted me asking to confirm the VIN of my truck. I sent it to him and emails me back saying that part number is incorrect for my VIN and says I need to order PN:19331336. He also sent me a copy of the exploded parts diagram he was looking at just to confirm the part I was trying to order was the full replacement dash (attached). I confirmed it with him and told him to go ahead and so that is now the PN that is on back order.

What's weird to me is that when I called my local Chevy dealership here in San Antonio they told me the same thing. I gave them PN:23224747 and the told me their computer system told them PN:19331336 was correct. And of course while they had two in stock for PN:23224747 they had none on hand for PN:19331336. I had asked them to price PN:23224747 for me anyway and they quoted me about $750 or so which was almost double what I was seeing elsewhere for that same part number. Most dealerships were quoting that part number at ~$430 without shipping so I passed.

So my question is, why are these dealerships finding a different part number for my VIN than the PN I got from GMPartsdirect.com. When I originally looked up the part there, I used both the make/model search AND the VIN search and both led me to PN:23224747. Is it possible that PN:19331336 is the original Part Number for the original "Bad design" and PN:23224747 is the newer version with corrected reinforcements? It seems odd to me that PN:23224747 seems to be readily available whereas no one has PN:19331336 in stock (I say that with the caveat that I have not really tried to call around yet to see if anyone has that PN, I just know that my local dealer did not have it nor does the one in Florida, and they're being told by GM its on backorder).

Thoughts?
 

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