DDM=Terrible Customer Service

[07 BlackYukonTrickd]

Before anyone trashes me for my first ever post, I am not into posting. I have been looking at this site for quite some time because I believe it is the best source of information on these vehicles. One of the headlights in my wife's Yukon burnt out so I decided to upgrade them so she would see better at night. With all the rave reviews about DDM I did not believe that I could go wrong ordering the headlights from them. She even got pulled over but I told her to be patient it would be worth the wait. To make a long story short I called them when I realized that I had the wrong ones. The guy went from "it was a clerical error" to "you ordered the wrong ones." Now I am not a hard person to please but this person refused to even send me the new ones until I sent him the wrong ones. All he would have had to do was throw me bone and I would have been happy but no. This may be a one time thing but since they refused to help me in the slightest way I believe I will look elsewhere for new headlights.

 

[2 E L O]

Try HIDGate on eBay. They're just as cheap, usually faster shipping than DDM, and from my experience with them they have satisfactory customer service. They immediately shipped out a replacement ballast when one failed and just asked me to ship the crapped out one back to them at my convenience. Very smooth process.

 

[felixgun]

My order for new HID's from them took 3 weeks but I ordered during the holiday season in December.

 

[07 BlackYukonTrickd]

I will look into HIDGATE, thanks 2 ELO.

 

[AZSCTACO]

My order for new HID's from them took 3 weeks but I ordered during the holiday season in December.

I ordered from them on the 8th and I keep getting emails that it may take 2-3 weeks to "process". Really???? Still waiting DDM....might wanna hire an order processor.

 

[Monarkk]

DDM is very slow at shipping, I actually live by the shop so when I need a new kit or bulbs they make one basically right in front of me in house.

 

[THE YETI]

Not sure i see the issue here? You have the wrong ones in your possession, wouldn't you send it back?

Anytime I have ordered the wrong thing online and called the company, they would just charge me for a new one and send it, and credit me back for the original one once they received it. Seems like basic customer service 101?

 

[jlw]

ddm

I ordered the raptor kits and got screwed around for weeks. I called them and they say no more raptor kits only ddm slim kits so they changed my order to those and shipped out same day.I installed them on two vehicles and one is fine and the other looks like two different color bulbs.

 

[07 BlackYukonTrickd]

I am sending the wrong ones back but they would not even send me the right ones until they received the wrong ones. They have my credit card number it is not like I am going to steal the wrong ones........what good would they do me?? Guess I read all the good posts about DDM at the same time because seems like they have a lot of issues.

 

[DYRTIGAF]

I wish someone in the Forum had told me they ship from China when ddmtuning is based in California. Its been a week now and all I have is a USPS shipping confirmation. Anyone who has used the Postal Service tracking knows it is crap. So basically I have no idea when they will show up.

---------- Post added at 11:42 PM ---------- Previous post was at 11:38 PM ----------

Now I am not a hard person to please but this person refused to even send me the new ones until I sent him the wrong ones.

In my experience companies always make you send back the product before replacing it. Unless you want to be billed twice the get a credit on return. They won't take the chance that you are not trying to get something for free, or know when if ever you may return their product. Just my 2 cents