Dealer not honoring warranty work..2018 5.3 Yukon issues

[OR VietVet]

Here in Pewgene, Oregon there is the option of Shell and Chevron. I tried Shell ONCE. Never again. My MPG went to hell. I ran the same mid range I do with the Chevron. That Chevron is 1/8th mile away. It is pricier but my MPG makes up for it and the engine is smooth.

 

[swathdiver]

Something to look into: https://www.gm-trucks.com/forums/topic/230973-letter-from-gm-regarding-fuel-injectors-on-62l/

 

[BG1988]

I did talk to the lemon law attorney, I bought this car as GM company car (ironically) it was titled to GM before me for 4 months. Apparently in pro-business NC it disqualifies me from lemon law claim. I think GM and dealers know that and that is why they are not concerned. This is what Hendrick Service Manager named Rick told me laughing Impertinently to my face - we will drown you in the paperwork, go ahead complain to attorney general, BBB, GM...

I am taking it next week to Charles Boyd Chevy 70 miles away. If they are not willing to fix it, then I am afraid I am out of ideas.

If I only had Lemon Law on my side this truck would have been fixed by now. GM has a special line and contacts for Lemon Law clients and they handle them differently.

I suggest you file a claim with the dealers bond the one they sold it to you at that will get their attention.. as if the claim goes threw they will be out of business pretty quick as they will not be able to get another one..

 

[smokey_mountain]

Fully agree, mine is +/- 500. I am being told by dealer, they will not increase RPM, GM will not allow. Tuners can but the same performance shop has explained that there is a mark created during any flash. Blackbear guys confirming in my this thread that they do a lot to avoid marks and no denied warranty yet, but GM is getting "nastier" and if GM kicks owners to the curb for the oil cans, while I am in dispute, I do not want to give them any reasons to deny warranty on my truck.

After looking at your logs a little, without going back through the whole thread, have we talked at all about your idle simply being a little low? It's barely at 500 on average. I'd be happier to see it around 6, and that 100 rpm can make a huge difference in the typical Chevy "rough" idle.

 

[smokey_mountain]

Thank you, sorry but can you please elaborate a bit more on the dealer's bond. I am not familiar with the process. Appreciate it!

I suggest you file a claim with the dealers bond the one they sold it to you at that will get their attention.. as if the claim goes threw they will be out of business pretty quick as they will not be able to get another one..

 

[BG1988]

Thank you, sorry but can you please elaborate a bit more on the dealer's bond. I am not familiar with the process. Appreciate it!

it's normally the last resort once all options are exhausted


but you submit all the documentation to the bond you will need to get the information from the dealer you bought it from it's going to be hard but they will have to cough up the information.... they have no choice to give it to you..


you will not get the full amount but only the amount to fix it

 

[smokey_mountain]

Thank you, yes, definitely last resort but so far none of the dealers played it honestly and fair with me either. Trying one more dealer this week.

it's normally the last resort once all options are exhausted


but you submit all the documentation to the bond you will need to get the information from the dealer you bought it from it's going to be hard but they will have to cough up the information.... they have no choice to give it to you..


you will not get the full amount but only the amount to fix it

 

[wjburken]

Thank you, yes, definitely last resort but so far none of the dealers played it honestly and fair with me either. Trying one more dealer this week.

I’m not sure what filling a claim against the dealers surety bond will get you. The dealer is bound by the contract they have with GM, who actually pays for warranty work, and you would have a hard time proving the dealership is not honoring the warranty when you have been told directly by GM that your issue is not a warranty issue. If you want to take this to court, the dealer is going to defer everything to GM who is actually the one who would pay for any warranty work and GM employs a lot of lawyers.

At the end of the day, I get that you are not happy with how your truck is running, but that in and of itself is not enough for a warranty claim even though you took it to a mechanic you trust that says something is wrong as GM doesn’t recognize them. The mechanics they do recognize are agreeing with GM.

I would not spend much more energy on GM and start focusing on making the changes you need to be happy with your vehicle on your own, or trade it for something else.

 

[BG1988]

I’m not sure what filling a claim against the dealers surety bond will get you. The dealer is bound by the contract they have with GM, who actually pays for warranty work, and you would have a hard time proving the dealership is not honoring the warranty when you have been told directly by GM that your issue is not a warranty issue. If you want to take this to court, the dealer is going to defer everything to GM who is actually the one who would pay for any warranty work and GM employs a lot of lawyers.

At the end of the day, I get that you are not happy with how your truck is running, but that in and of itself is not enough for a warranty claim even though you took it to a mechanic you trust that says something is wrong as GM doesn’t recognize them. The mechanics they do recognize are agreeing with GM.

I would not spend much more energy on GM and start focusing on making the changes you need to be happy with your vehicle on your own, or trade it for something else.

it includes warranty disputes .... which is what the op claims

 

[wjburken]

it includes warranty disputes .... which is what the op claims

I understand that it includes warranty disputes. The problem is the Dealer holds the bond, not GM. GM, who pays the warranty claims is saying it’s not a warranted issue under the warranty that GM issued. The dealer didn’t issue the warranty.

So yes, a claim can be filed against the dealer, or dealers as multiple dealers have given the same answer, but it will be a useless claim since it is out of the dealers hands right now unless you think the dealer should just suck it up and pay for it out of their own pocket and not be reimbursed by GM just to make the customer happy. That is not always good business and the fact that the OP had already soured the relationship with that dealer, I don’t think that is likely. You will spend more in legal fees and time than if you just paid for whatever fix you think needs to be made.

I deal with warranty claims on equipment we build that costs any where from $500,000 to $4,000,000. I get it. A lot of wiggle room sometimes, but at the end of the day it comes down to the contractual requirements. When a customer is willing to work with us in a questionable issue, we are willing to see if we can find a compromise. When a customer appears to be demanding and not willing to work with us, we will hold a pretty firm line. I have authorized over $200,000 of warranty work on something that could be argued as not being warranty because of a good relationship. Sometimes we have customers offer to split the cost. I have also told customers they needed to pay for a $10,000 item because they are not willing to have a discussion or have burnt a bridge in the past.