Does bad dealer service.....

[Sheriff]

And don't let anyone keep you from posting! Your point of view is as valid as anyone elses!

Ohh, I won't.

I think my point is still going over some heads here that my whining here might make their life (and service experiences) better someday. I want all the GM representatives that pass through this forum to see how I feel. And I want them to know that dealer shops do and will cost them a loss of sales. Maybe they will pass the discussion on to somebody at GM that actually listens and cares. All they had to do was fix my Tahoe under warranty instead of trying to save GM a penny in warranty costs.

---------- Post added at 12:02 AM ---------- Previous post was Yesterday at 11:59 PM ----------

Nice Crown Vic. My first car was a 94 Crown Victoria and it was really reliable. I especially like the Mercury Marauder.

Properly maintained.... Crown Victorias will easily go 250,000 to 300,000 miles with no major problems. This black one I just bought, at 3,000 miles a year I will be putting on it..... well, it might have 60,000 miles on it if I can manage to live another 20 years. shyco:

 

[domin8]

GM will probably tell you the same thing some other people already have. Go to a different dealer. They can say a whole lot to that business, but nothing will get done until that dealer decides to make changes. Thus, it's not a GM problem. It's a dealer problem. You sir, seem to be the one missing the point. After all, you said it yourself. You bought the Crown Vic because the Ford dealer treated you better. Never did you say that FoMoCo treated you better.

 

[mattah]

Everyone has this problem in life, some react differently.

 

[Sheriff]

You bought the Crown Vic because the Ford dealer treated you better. Never did you say that FoMoCo treated you better.

Ford Motor Company has NEVER refused a warranty repair for me. They don't insist on patching things, they replace them for me. In 1994 they offered to put a new V-6 engine in a low top conversion van I bought, it blew a gasket at 3,000 miles. I said NO, told them I wanted a brand new van. Ford Motor Company approved it without question and gave me a much better van (high top) with a 5.0 litre V-8 ...... with no money exchanging hands.

All GM had to do to keep me happy was replace a part that costs them $150 to $200 at most. But by refusing to do so they were able to report a record profit for the past quarter.

---------- Post added at 12:53 AM ---------- Previous post was at 12:36 AM ----------

Everyone has this problem in life, some react differently.

I bought my first new car when I was 19..... a 1973 Gran Torino Sport. And I have bought and sold 50 cars since then. Corvettes, Trans Ams, Z28s, trucks, conversion vans, family sedans, SUVs, etc.... But to the best of my recollection, the GM service problem in 2012 was the first bad service experience I have ever had. They even took my $40 tow bill and haven't reimbursed me yet. The warranty on this Tahoe seems to be absolutely useless. It's not worth the paper it's written on, and GM lets these dealers get by with this foolishness. So, GM is just as much to blame.

 

[Freedom Motorsports]

I hate to beat a dead horse here, but I thought you said that the dealership basically blew you off, not General Motors. Did you in fact take it to the dealer for a warranty repair only to have the warranty claim denied by GM regional or corporate?

If it was the dealership, then like stated before, that is on the dealership, not GM. If you really want to have your voice heard on this type of matter with a dealer, you can call GM personally and let them know about it and they will not only handle it, but they may recommend another dealership for you.

If GM refused a warranty repair, especially for a safety recall like the seat belts, then that doesn't make sense and you have a right to complain from the hill tops.

I honestly think that most of those here that found issue with your first post had more issue with the way you presented your argument than what you were trying to actually say. Your point in and of itself was not lost or missed, but like stated, I have a hard time believing GM denied or refused a recall or repair that should have been covered under the factory warranty without good reason. While I have heard of them refusing a warranty due to the installation of aftermarket equipment being added to the vehicle, you said that you keep yours stock so I would not expect that to be the case.

I am not trying to be a jerk or anything here, I am just trying to get to the root of your issue; ie: whether it is with the dealership blowing you off or if it is with GM for not warrantying the repairs.

Some dealerships do not like doing warranty and recall work and will bend over backwards to avoid it because it pays less than other work they do, while others strive to get the best customer feedback they can for a better "Customer Evaluation Rating" where GM is concerned.

 

[Sheriff]

I hate to beat a dead horse here, but I thought you said that the dealership basically blew you off, not General Motors. Did you in fact take it to the dealer for a warranty repair only to have the warranty claim denied by GM regional or corporate?

If it was the dealership, then like stated before, that is on the dealership, not GM. If you really want to have your voice heard on this type of matter with a dealer, you can call GM personally and let them know about it and they will not only handle it, but they may recommend another dealership for you.

If GM refused a warranty repair, especially for a safety recall like the seat belts, then that doesn't make sense and you have a right to complain from the hill tops.

I honestly think that most of those here that found issue with your first post had more issue with the way you presented your argument than what you were trying to actually say. Your point in and of itself was not lost or missed, but like stated, I have a hard time believing GM denied or refused a recall or repair that should have been covered under the factory warranty without good reason. While I have heard of them refusing a warranty due to the installation of aftermarket equipment being added to the vehicle, you said that you keep yours stock so I would not expect that to be the case.

I am not trying to be a jerk or anything here, I am just trying to get to the root of your issue; ie: whether it is with the dealership blowing you off or if it is with GM for not warrantying the repairs.

Some dealerships do not like doing warranty and recall work and will bend over backwards to avoid it because it pays less than other work they do, while others strive to get the best customer feedback they can for a better "Customer Evaluation Rating" where GM is concerned.

1 - It's not a coincidence that at the same time GM reports record profit, warranty claims are being denied by dealers. I firmly believe the two are related.

2 - I probably wasn't clear. The seat belt recall was a 2nd example of how dealerships seem to be working lately, ie. "bad service". The first example was their refusing to replace the throttle body in my Tahoe. They reset the throtlle position sensor and called it fixed. It wasn't fixed. Since I have an 18 year old driving this vehicle, I took it back and told them to replace the throttle body. I had to pay for it in full out of my own pocket. GM would not authorize the warranty replacement because it is not a "known" problem. Sure is funny how everything is fine since I paid for and replaced it myself.

3 - The next closest Chevrolet dealership to me is 30 miles away. I should not have to drive 30 miles to get good or acceptable GM service.

4 - Louis, the GM Customer Service representative in these forums, looked into this warranty denial for me. He claimed the dealers are independantly owned and can't be forced to do anything. So the bottom line is the dealersip denied submitting the cost as a warranty claim, and Louis who represents GM also did.

5 - Strangely enough, I for once NEVER received a customer satifaction survey from Chevrolet/GM. I guess they are saving money on postage so they can report another record breaking quarter to GM stockholders.

6 - The dealership called to ask if I was happy. I told the girl NO! She said she was sorry to hear this and that she would have the Service Manager call me about it. The Service Manager never took the time out to call me.

7 - As I said above, even though the throttle was struck wide open and had to be towed in to the shop, they won't even pay the $40 tow bill. The service writer agreed that the throttle was still stuck the next morning when he cranked the Tahoe up.

8 - GM and the dealer could have kept me happy for a $40 tow bill reimbursement and a $150 to $200 part. Instead, they lost much more than that when I go out and buy a 2011 Crown Victoria over their products. I also bought a 2012 F250 instead of a Suburban back in May.

 

[domin8]

A1- Yes it is. Dealerships have been denying warranty claims for years. It just happened that GM was able to find a way to make profit after reorganizing. Do your homework before spewing random crap everywhere.

A2- Iirc, you decided not to let the service department go at it again and took it upon yourself to fix the fix the problem. You scored, and they did when it came to getting it right. Last I checked, we're all human. Well, except for maybe you. After all, you're perfect.

A3- That depends on how much you value good service. It appears you don't. You've rather bash a brand than the lousy service provider.

A4- Your logic is faulty here. Louis can neither approve more deny a warranty claim. He's not a technician and has not touched the vehicle. All blame should go to the dealer.

A5- Do they have your email address? I too haven't received a customer satisfaction survey from GM via postage. They are all sent to me via email now. If they don't have it, try contacting GM directly to voice your concerns and make sure they have your email address.

A6- Sounds like a dealership solely. As for why the Service Manager didn't call, I can only speculate he doesn't want to deal with you for the same reasons many of us wish you'd just go away.

A7- Again, sounds like a dealership problem.

A8- I think we've beat this to death by now. The dealership screwed you, yet you blame GM. Since it appears you no longer have a vehicle that is supported by this forum why don't you gtfo. You're now just a troll. This forum will not support your antics of ready, fire, aim that represents your gross negligence and failure to follow the same processes and practices we all have to. Last I checked, you're no more important than me or anybody else on this forum. Good luck with your Fords. Bid farewell, and move on. Good forbid your Ford dealer ever screws up. And, I'm sure glad I'm not on a Ford forum to see this crap happen from you again.

Lastly, can you post a picture of your 18 year old daughter so that we know who to feel bad for? It must have been rough on her dealing with you for the least 18 years.

 

[07Burb]

Make sure you guys keep the discussion civil. Stay civil and it'll remain open. Tempers start to flair and it gets closed.

Thanks

 

[felixgun]

I don't understand the point of posts like this on a GM forum... my GM dealership is great to me and has serviced both of my vehicles to my full expectations. Sorry you have a bad dealer in your area but just bc there is one bad seed it doesn't mean all of GM is like that.

 

[Freedom Motorsports]

The only other thing I have to add is that I just do not understand why you would even attempt to use Louis for contacting GM instead of making sure to contact the regional rep for your location first. Dealerships choose what warranty work they want to do, but the final say on warranty repairs is held by GM corporate. The first step when a dealership denies a claim is your regional rep, then if not satisfied with that response you then go above their heads. When it comes to safety recalls, or even something like a throttle body, if it is covered in the written warranty then they have to PROVE that you do not qualify for the coverage. They can't just decide not to do the work because they are in a bad mood or having a bad day. In most cases, due to the Moss Magnuson act, it takes major aftermarket modifications or running lubricants and filters outside of the recommended weight and viscosity recommended by said manufacturer before they can deny a claim on a covered part on a vehicle that is still within the warranty coverage mileage and time limits. Otherwise, if what was stated about the denial of the claim actually took place as stated, then you have grounds for civil action against GM. But honestly, what was stated as happening has kind of bounced around throughout the thread and I have my doubts about the way things actually went. I have seen customers in the past at dealerships as well as face to face talking to me that talked themselves right out of me or the dealership doing anything for them as a direct result of their attitude toward the folks they are trying to get help from in the first place. ((Those folks are often people that hold some type of public office or have some kind of other, what they consider special, standing in the community that gives them a false sense of being above others in their communities.))

But the fact remains, even if the dealership doesn't want to do the work for whatever reason, which is within their rights to choose; GM must still warranty a covered repair on a non upgraded vehicle that has been properly maintained and is within the coverage limits set forth in the original contract. When GM denies a claim due to the proper reasons, they "Flag" the VIN of the vehicle and as a result, after that, NO dealership will be allowed to warranty the vehicle under the factory warranty guidelines.