Having major trouble with a dealer. Anyone have any advice on how to proceed?

[Mollys70]

Run Forest Run.

 

[Donnation]

That is unfortunate. Sounds like they purging you from the system because they know the survey will be trash. About what I expected based on your experience and back and forth. The surveys are really important to the service department.

Hopefully you have better luck at another place. Curious to see how this gets resolved.

Lol dude whatever. I’ve been nothing but polite to them. They have no reason to purge me from the system.

 

[DuraYuk]

Lol dude whatever. I’ve been nothing but polite to them. They have no reason to purge me from the system.

Im sure they didn't get a good feeling. A few bad customer surveys can make a advisor lose their job.

The saga continues......curious to see how it gets resolved at another dealer.

 

[Miami-Dade]

Got numerous complaints about this thread. Seems to be back on track.

Please keep this thread on the tracks before it gets derailed.

Thank you

 

[Donnation]

Spoke with the service manager. He admitted they hadn’t looked at the vehicle even one time and apologized for the miscommunication.

He asked if he could speak the the tech foreman tomorrow morning to see if they could get it resolved. I said that was fine but I’d need communication regarding a resolution in the morning and he said that he would do that. So I guess we’ll see.

 

[swathdiver]

I read the first page and stopped. I thought to myself that this is why every man ought to have his own scan tool to work on these things. I would have hooked up my MDI2 to a laptop running GDS2 and got after the problem myself. Nobody has more motivation to fix a vehicle than the guy who owns it.

Never be held hostage by a warranty.

 

[BrokerThis]

Spoke with the service manager. He admitted they hadn’t looked at the vehicle even one time and apologized for the miscommunication.

He asked if he could speak the the tech foreman tomorrow morning to see if they could get it resolved. I said that was fine but I’d need communication regarding a resolution in the morning and he said that he would do that. So I guess we’ll see.

Here's to hoping the manager comes thru with what he says!

 

[genestoy]

You did the right thing contacting management, likely he did not even know what was going on until you contacted him. If he fails to do what he promised then the General Manager is next. The management gets paid the big bucks to take care of business and heads will roll underneath them if it reaches upper level management. You will get results but stay cool!

 

[Donnation]

You did the right thing contacting management, likely he did not even know what was going on until you contacted him. If he fails to do what he promised then the General Manager is next. The management gets paid the big bucks to take care of business and heads will roll underneath them if it reaches upper level management. You will get results but stay cool!

Trying my best to stay cool. So frustrating.

 

[Banks22]

@Donnation good luck, they totally just dropped the ball on your whole thing and lost u. Hopefully they make it right