Infotainment not working

[Mulligan5656]

Hi all - I’ve had my 2022 Yukon for about 4 months and this morning I started it up pulled out of the driveway and was driving down the road when I noticed the infotainment screen never fired up. On the screen it says ‘Turn Your Engine On. Your system has restarted. The engine must be turned on to access your personal information’. No buttons to push, no way for me to get into settings. I tried the home button on the dash and that isn’t doing anything either. I’ve restarted my car several times and no change - same message.

Anyone have this happen to them? Any idea how to reset?

Mike

 

[WalleyeMikeIII]

No, but consider Disconnect the negative battery terminal and let it sit 10 min.

 

[Mulligan5656]

Will give it a try. Thanks!

 

[2022rst]

Hi all - I’ve had my 2022 Yukon for about 4 months and this morning I startedView attachment 367080 it up pulled out of the driveway and was driving down the road when I noticed the infotainment screen never fired up. On the screen it says ‘Turn Your Engine On. Your system has restarted. The engine must be turned on to access your personal information’. No buttons to push, no way for me to get into settings. I tried the home button on the dash and that isn’t doing anything either. I’ve restarted my car several times and no change - same message.

Anyone have this happen to them? Any idea how to reset?

Mike

I'm having the same problem. Any solution besides disconnecting the battery?

 

[Eusibius2]

Whatever happened here? I'm having similar issues but only mine is not getting past the black background with the Chevy bowtie. Similar though, I have no digital controls like audio, GPS, trailering, etc. My driver dash simply says Information Unavailable. How can I restart or reboot it?

 

[Eusibius2]

UPDATE: seems ok today. I ended up turning off the truck for about 30 minutes, just long enough for all the electronics to fully shut down. Started it up again and Zero problems. It's soooo odd.



What's concerning is that I tried calling Onstar while it was *****. Sadly and no surprise, I couldn't hear anything bc the radio volume was previously turned down. So while Onstar was called, I couldn't hear anything. The concern is if there was an emergency situation, then I'd get no feed back from them. I don't know if they were getting any input from me at all.

 

[specwar]

Any updates on this? Just happened to my 22 Denali. Never seen this before, and it happens a couple days after it was in the shop checking a couple other intermittent issues we had with the lift gate and rear view mirror camera.

 

[racertrader]

I think the short answer is this system is a pos. I continue to have problems with my MY 16 Tahoe. Looking for better option.