I have a 2023 Tahoe RST. I really like the vehicle. I am experiencing two issues with the Infotainment System. First, while driving, the Infotainment System will randomly shut off and restart. The screen states, "Device is starting." I have attached a photo. If I am driving and on a call, the call will drop off the system but still be on my phone. Second, if listening to the audio, whether radio or sirus, the audio will cut off for a second or two and come back on. Any advice is appreciated.
Issues with Infotainment System
- Thread starter James777
- Start date
Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.
take it to the dealer and try to replicate problem for dealer. otherwise nothing you can do but maybe request the dealer install any available calibrations.
UPDATE: I contacted the service manager at the local Chevy dealership and he advised me to disconnect the battery terminal for a couple of minutes and then connect and see if the issue is resolved. I disconnected the negative terminal for a couple of minutes and once connected back, I have not experienced any additional issues with the Infotainment system rebooting or restarting at random times.
Thanks for the follow up.
I have a 2023 Tahoe. For the past month either the outside ambient temperature is wrong by 20° or the clock is wrong by 11 minutes. Took it to the dealership and now they have had it for a week. Apparently the computer system that runs the infotainment and radio system believes that the vehicle is a 2022 Chevrolet van. They don’t know how this has happened but that’s is what is causing my glitches. Likely more was off that I didn’t notice. They have to remove the entire dash to get to the part that controls all of it. This vehicle had had 3 AC warranty repairs and a fuel injection failure and I don’t have 20k miles on it yet. This seems like a small thing but if your car computer thinks it’s cooler out then it is then the air conditioning doesn’t work properly and the engine is not being cooled properly.
BacDoc
Full Access Member
Did you buy it new?
Do you have any information on the history?
Problem with these new technology vehicles is they are like cell phones and computers - if you buy a used one you have to know the history as previous data is stored in there. My wife got a new “reconditioned” IPhone for a warranty claim and it was an upgrade great deal but she still gets calls related to previous number even though it was different. Not that big of a deal but you would think they could clear everything so stuff like this would not happen. Technology has advanced but issues have advanced proportionally.
Do you have any information on the history?
Problem with these new technology vehicles is they are like cell phones and computers - if you buy a used one you have to know the history as previous data is stored in there. My wife got a new “reconditioned” IPhone for a warranty claim and it was an upgrade great deal but she still gets calls related to previous number even though it was different. Not that big of a deal but you would think they could clear everything so stuff like this would not happen. Technology has advanced but issues have advanced proportionally.
Having worked with quite a few accidental programmers I endorse this message.
there is a / several service bulletins out detailing the specific process of 'putting the radio to sleep for a moment', the re-booting it with battery power. The process seems to work for some fortunate souls ....
