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Check the front fuse panel (under the hood) there is a rear hvac fuse that should be the one that would go out if it's a fuse. Not sure why we are blaming actuators or vacuum problems yet when he has not checked the fuse or the controls.
This forums pictures suck when loading them though tapatalk
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Other than checking fuses I have no answers. I take things apart until I understand them and figure out the problem. So I have no answers for you. zieglerj-pdm-specialist seems to have some answers maybe he will help out.