I can tell you right now, that dude is fluffing you up BIG TIME. There is NO ONE in this industry turning 12 hours a day on the least desirable jobs and leaving at 2PM every day. NO shops let tech’s leave early because they’ve turned “enough” hours either. I thought we were maximizing profit/billable hours? If this guy is telling you the truth (and I highly doubt he is), he’s 100% a scammer and/or a hack. I have worked with maybe a couple of people similar, but they sure as hell weren’t turning 12 hours a day and leaving at 2PM while “not discriminating” on the work. Someone like him is very few and far between, we take pride in our work and we KNOW the vehicles we work on (by the way, you calling in and asking a service advisor or BDC lady a question they can’t answer doesn’t mean the tech’s don’t know anything). Hardly any shops put work up on a board to be picked through by everyone. That is a recipe for disaster. No dealer does zero diagnosis and hangs parts all day, the manufacturer will NOT allow that. You have to put in a story telling everything you did to diagnose the car, if you didn’t dish one of, there’s no story. That flat out does not happen. The computer does NOT tell us what to replace.