correspondence
- Thread starter OneTonK5
- Start date
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We are typically 2-3 days behind on emails due to the volumes received every day. You have sent multiple emails with the same subject, in which, our server bumps your email to the most recent date/time received. In that we respond to emails in the order received, it unfortunately lengthens our response time.
The form is online, however, is attached to the payment link.
The issue that another email bumps you down is incredibly frustrating and needs fixed. I waited 4 days, emailed requesting status, and got an email back saying, "don't send additional emails, it slows down the response".
Imagine anyone's frustration. I pay, get the autocal, send the file in and wait 4 days. I then send the email requesting status, and get told, "you can't ask questions..." For a moment I was sitting there wondering if I was scammed. Only the positive reviews left me with some sense that it would work out.
For me, it did work out, but being a newbie to the process of getting a new calibration, the whole "don't ask" response is not helpful.
Imagine anyone's frustration. I pay, get the autocal, send the file in and wait 4 days. I then send the email requesting status, and get told, "you can't ask questions..." For a moment I was sitting there wondering if I was scammed. Only the positive reviews left me with some sense that it would work out.
For me, it did work out, but being a newbie to the process of getting a new calibration, the whole "don't ask" response is not helpful.
Who told you "you can't ask questions"? I can say that will be handled internally if that was indeed something that was said by one of our employees.
It is true that additional emails will bump you down in the queue, as we answer emails in the order received. The server shows us emails based on the most recent email sent.
Each tune is custom built, not something that we pull off the shelf. So there is a wait time for that to be processed. Keep in mind, that we are not just doing one or two tunes a day, we have AutoCal tunes, inperson tunes, as well as all the mail order tunes.
We will not risk the quality of the product to just kick something out the door. We pride ourselves in quality over quantity.
If anyone truly has an urgent matter, they can PM Julie, Alex or myself- we can all check on the status of the order.
I sent in an email yesterday about the need to wait if I was going to install an aftermarket muffler. I don't see there being anything to gain from doing just that, so I plan to go ahead with the order(unless you disagree with that assessment of course). Will there be any direct contact with you during this process. I'd like to talk with someone about my application and desires. Having to wait 2-3 days for each question to be answered makes me a bit less enthusiastic about the process.
With the holiday and spending time with family on weekends (when not on a tuning trip), we are a tad more behind than normal. For quick questions such as yours, you can always post up, and someone will get you taken care of. We are bringing more people on board to get forum questions answered quickly.
If you plan on installing a muffler, let us know which one, and we can make any appropriate changes. Typically, they are minimal.
When you make your order, there will be a form you fill out for your vehicle and your desires. We give each and every customer attention, but it takes time to get through the hundreds of emails we receive every day.
Keep in mind, we will not put quantity over quality- if it takes longer to get to customers that is better than sending out a sub par product or email (not every email just has one or two questions, many of or customers have very technical emails that require more time for response). We stand behind our tunes, and will make sure you are happy; unfortunately, there is a high demand, and we can only do so much in one day. We guarantee that you receive a response as timely as we possibly can.
If you plan on installing a muffler, let us know which one, and we can make any appropriate changes. Typically, they are minimal.
When you make your order, there will be a form you fill out for your vehicle and your desires. We give each and every customer attention, but it takes time to get through the hundreds of emails we receive every day.
Keep in mind, we will not put quantity over quality- if it takes longer to get to customers that is better than sending out a sub par product or email (not every email just has one or two questions, many of or customers have very technical emails that require more time for response). We stand behind our tunes, and will make sure you are happy; unfortunately, there is a high demand, and we can only do so much in one day. We guarantee that you receive a response as timely as we possibly can.
No form for the AutoCal, as that is all based on datalogging.
