Cracked dash??? This is what you have to do

[bamafutbal]

Cracked dash??? UPADATE: DENIED!!!!!!!

i emailed gm to no avail last month.
i then called (saturday) chevy's 1 800 222 1020 number and gave them all the details
they set up a 3 way call with local chevy service guy and set up an appt to look and verify the crack (monday at 3pm out by 302pm). by 430 today, they called and said it was now being pushed to the next level and i will have an answer within 24 hours. fingers are crossed
the guy from gm talked to the local service manager and nothing could be worked out, not big enough problem nationally. not even a partial credit as i was thinking i buy the part and they install it. guess that gl450 will come sooner than later

 

[Tonygxp]

Why won't they repair it? is there any obvious signs of neglect? did they blame you? any more detail would help, thanks.

 

[bamafutbal]

now the local service gyuy at palm chevy in gainesville said "its my fault because i put armor all on it" in which i never said i put armor all on it, i actually use the stuff from my wifes x5 4.8 bmw. dash just cracked out of the blue and has tripled in size over 2-3 months, everything in my car is perfect, except this.

update, got a call today and the next level guy at gm said that would like another day to go over the comments from the service guy and talk it over with corporate and he will call me back on thursday

 

[Tonygxp]

jesus christ.... My dash board cracks my dealer either fixes it or the showroom glass when i drive the truck through it.. When i picked my truck up they friggin armor all'd EVERYTHING.. it took me literally 2 weeks to get it off and i had to use the tough stuff cleanr on the dash because that shit wouldn't come off with soap/water 10x... Good luck, you should post a pic of the crack and post this up on GMinside news.com in the complaint section.. When this first came up i posted a thread but the dealers on there swear up and down NONE OF THEIR TAHOES/YUKONS HAVE COME IN LIKE THAT lol..

 

[bamafutbal]

got a call today, "we haven't made a decision but we will call you between 3-5pm on friday to let you know, i just need to talk to a regional service manager again.

 

[GalaxyBlackEsky]

What a bunch of B.S.

 

[ZaC851]

FYI armor all has been known to crack plastic/rubber. Would never use it on anything....hate to hear but I wouldnt be surprised if they deny it. good luck though.

 

[kickitandholdit]

BS all none of those people know whats going on. they wil talk and chevk with 80 different people just to tell you no

 

[bamafutbal]

going to wait another month, then hope to start the process over again, maybe the squeaky wheel gets the grease

 

[denash]

got a call today, "we haven't made a decision but we will call you between 3-5pm on friday to let you know, i just need to talk to a regional service manager again.

I was told the same thing, it's B.S. (I'm still waiting to hear from them).
BTW amor all/ no armor all, sun shield or not has nothing to do with it, I was told by dealer that they are stress cracks from a poorly designed dash.