Burnt bridges, not willing to work with the dealer or dealers... what one needs to do? I patiently took the vehicle to dealers three times, just asking them please do troubleshoot, the problem is there, I described the problem on 4 pages as they wanted precise details, I rented cars out of my own money to drive while they troubleshoot, GM or GM dealers do not provide loaners. I have taken vacation days to accommodate schedules that dealers were offering since they are overbooked with work. Not once, I threaten with any actions, even took it for two different second opinion trying to prove that there is a problem with the truck paying for that. Searched for help on forums for a long time. The guys on these forums are just fantastic!
It has been going on for 2.5 months, 3 declines to do warranty work from same dealers even with the documented problem, until there's a code there won't be a repair. I have been asking politely for 2.5 months to fix my truck it is not idling like all other trucks on the lot. Only last week for the first time I filed with BBB, Attorney General, FTC and next week will file with DMV.
I have been dealing with warranty on software that we built over past 10 years, last account was $9M, and the minute the bug is filed by any customer, we jump and fix it, even for customers that paid 9 years ago. We do not differentiate customers that paid $190K or customers that payed $4M.
The truck is in bumper-to-bumper warranty and is 8-months old, I have proven independently by two mechanics that there is a problem with it, but GM and dealers refuse to honor it citing that to GM it is fine. I have logs and misfires details from OBD posted. The written right for warranty does not matter in the United States of America in 2019? Looks like only options are a) suck it up and roll over or b) fight for years wasting money in court. What a great convenience for manufacturers, then GM should state, "minor" defects like rough idle are excluded from warranty, then we will know and repair those minor issues on our own dime. Issue with rough idle has been going on for years, GM sends letters on this topic to select owners, but certainly does not admit the problem widely as it may risk a recall.
I understand that it includes warranty disputes. The problem is the Dealer holds the bond, not GM. GM, who pays the warranty claims is saying it’s not a warranted issue under the warranty that GM issued. The dealer didn’t issue the warranty.
So yes, a claim can be filed against the dealer, or dealers as multiple dealers have given the same answer, but it will be a useless claim since it is out of the dealers hands right now unless you think the dealer should just suck it up and pay for it out of their own pocket and not be reimbursed by GM just to make the customer happy. That is not always good business and the fact that the OP had already soured the relationship with that dealer, I don’t think that is likely. You will spend more in legal fees and time than if you just paid for whatever fix you think needs to be made.
I deal with warranty claims on equipment we build that costs any where from $500,000 to $4,000,000. I get it. A lot of wiggle room sometimes, but at the end of the day it comes down to the contractual requirements. When a customer is willing to work with us in a questionable issue, we are willing to see if we can find a compromise. When a customer appears to be demanding and not willing to work with us, we will hold a pretty firm line. I have authorized over $200,000 of warranty work on something that could be argued as not being warranty because of a good relationship. Sometimes we have customers offer to split the cost. I have also told customers they needed to pay for a $10,000 item because they are not willing to have a discussion or have burnt a bridge in the past.
