Dealership experience

[Hammer450R]

Well after having 2 u joints replaced under warranty, I took the truck in today for a clunk noise when shifting 2nd-3rd.
They just called and said they cant get it to make noise and since it doesnt happen all the time the warranty doesnt cover.
I said could i come and take you for a ride and make the noise..he said no it doesnt matter, come get truck and it will be $100 for diagnostics fee.

Such a pleasant experience yet again

 

[07Burb]

 

[Sheriff]

..... clunk noise when shifting 2nd-3rd.
They just called and said they cant get it to make noise and since it doesnt happen all the time the warranty doesnt cover.

If the dealership used those exact words, it's about the dumbest thing I have ever heard a dealershp say.

The second dumbest thing I have ever heard a dealership say is my insurance has to pay for both cars after their mechanic backed my car into a brand new car sitting on their lot. You can imagine who won that battle of wits.

 

[Hammer450R]

Exact words except i see where i said this

I said could i come and take you for a ride and make the noise..he said no it doesnt matter, come get truck and it will be $100 for diagnostics fee.

I should of said he said it doesnt matter if i can make the noise...since it doesnt happen all the time, then powertrain warranty wont cover.

---------- Post added at 03:32 PM ---------- Previous post was at 03:31 PM ----------

If the dealership used those exact words, it's about the dumbest thing I have ever heard a dealershp say.

The second dumbest thing I have ever heard a dealership say is my insurance has to pay for both cars after their mechanic backed my car into a brand new car sitting on their lot. You can imagine who won that battle of wits.

OMG that beats my story by alot lol

 

[sparg93]

Hammer - maybe one of the individuals from GM support that supports this site can chime in and help you out.

For how much that vehicle was and the problems you are already facing, I would hope the support would be a little more white gloved from the dealership.

 

[taylorjm]

Well, I have to say, that's a new one. So the problem is only covered under warranty if it happens all the time. That sounds stupid, therefore, I can only assume it's a new rule the government came up with after taking control of GM.

 

[07Burb]

I say it's just BS by the dealership cuz they don't want to bother with it

 

[Hammer450R]

I say it's just BS by the dealership cuz they don't want to bother with it

I tend to agree with you since he waived the $100 fee. He also all the sudden had a deep conversation with the parts guy as soon as i got there so he wouldnt have to talk to me lol Don't worry buddy i could imagine how embarrassing it must be to feed that line of BS.

 

[GM Customer Service]

Hammer450r,

I am sorry to hear that you had a bad experience at your dealership. Have you spoken with any other dealership about this issue?

Thank you!

Elizabeth, GM Customer Service

 

[07Burb]

I'd be embarassed to be the guy who doesn't want to actually work to troubleshoot it. I guess since his computer can't spit out the answer for him he'd rather not actually earn his keep and troubleshoot the issue like a real mechanic