FLtahoe
Full Access Member
***UPDATE - POSSIBLE BULLETIN STATUS***
Just wanted to update everyone on my experience with GM and local dealer on the dashboard issue alot of us are having.
I brought my 2007 tahoe (out of 3yr/36k warranty) into my local dealer yesterday.
Chevy customer service scheduled the appointment for me earlier in the week and told me that if this dealer classifies the crack as a "defect", then Chevy would offer some "cost assistance".
I was fully prepared to have to battle my service rep to get them to say it's a defect, but it was actually the complete opposite. They said they were going to replace the dash and bill GM....THAT DAY! I was out the door 3 hours later and at ZERO cost to me.
The most interesting part was that the rep said they ordered the part once the appointment was made earlier that week. The thing is - the appointment was a consultation only. No service was scheduled on my end. This makes me think that this issue could be at the "bulletin" status that people have talked about on here. ie, the dealer has to fix it if the customer brings it up.
I can't say this is the case 100%, but it might be worth looking into again for those of you who were denied the replacement at an earlier point.
Just wanted to update everyone on my experience with GM and local dealer on the dashboard issue alot of us are having.
I brought my 2007 tahoe (out of 3yr/36k warranty) into my local dealer yesterday.
Chevy customer service scheduled the appointment for me earlier in the week and told me that if this dealer classifies the crack as a "defect", then Chevy would offer some "cost assistance".
I was fully prepared to have to battle my service rep to get them to say it's a defect, but it was actually the complete opposite. They said they were going to replace the dash and bill GM....THAT DAY! I was out the door 3 hours later and at ZERO cost to me.
The most interesting part was that the rep said they ordered the part once the appointment was made earlier that week. The thing is - the appointment was a consultation only. No service was scheduled on my end. This makes me think that this issue could be at the "bulletin" status that people have talked about on here. ie, the dealer has to fix it if the customer brings it up.
I can't say this is the case 100%, but it might be worth looking into again for those of you who were denied the replacement at an earlier point.