Good news/Bad News... Tahoe Built.

[ChemEng]

Bro - someone literally told you on Saturday in this thread that you’ll get a survey from GM shortly because the dealer already had you complete all of the paperwork lol.

And you even acknowledged their recommendation that it wouldn’t be a good idea to rate them poorly because you think they’ll screw up your car when they put notes in the service department.

GM’s survey is likely automated to be sent a specific time from after when the dealer submits whatever it is on their end to complete the purchase in their system.

I highly doubt a dealer is going to destroy your car because of your survey score. I’d be honest and let GM know what happened. I’m sure they’re going to be pissed off at what this dealer is doing. Not everyone will cave to the pressure, and this can turn off people from wanting to buy their brand cars. I’ve walked away from buying and leasing nice cars solely based on my experience at a dealership and went to a different manufacturer. I’m sure many people do the same.

I’m still in the mindset that making GM aware of this experience will only Help you and not hurt you - god forbid you do have issue with your car. And I’d never use this dealers service department if I were you after you get the car.

Sorry, i wasnt actually complaining this time... i was excited that perhaps it indicated that their service department had serviced a vehicle in my name (meaning it had been delivered), otherwise why would an automated survey be sent out from the service dept.

"Thank you for choosing Sir Walter Chevrolet Company to have your vehicle serviced on 03/28/2022. Please take a few minutes to complete a 3 question survey to tell us the story of your recent experience by clicking below."

 

[ChemEng]

Well I went to go pick it up today.

No problems at all. No shipping damage or fitment issues, 5 miles on the odometer.

The only problem is the pollen. It was clean when I picked it up and it was covered in in a thick coating of toxic-green colored dust by the time i got it home. Folks in NC know what I am talking about.

Thanks everyone for your help, advice and encouragement. I haven't decided what to do woth the survey when I get it. My sales woman was actually pretty nice, so I don't want to burn her.

 

[StephenPT]

Glad it all worked out for you in the end! Now it's time to post some pictures (after you give it a bath - haha!)

 

[firsttimetahoe]

I haven't decided what to do woth the survey when I get it. My sales woman was actually pretty nice, so I don't want to burn her.

Congrats!

I'd destroy them in the survey. What they did shouldn't go unpunished because when people let it happen it becomes a normal course of their business.

You're frankly lucky there were no issues with your car. The next person may not be so lucky.

 

[WalleyeMikeIII]

Congrats, glad it all worked out. Enjoy that new car smell, if you can smell it over the pine pollen.

Glad it worked out for you…