Having major trouble with a dealer. Anyone have any advice on how to proceed?

[Sam Harris]

They 100% lied. Today it occurred to me that it was the first day they have ever looked at the vehicle. And the reason I know that is because I get notifications from OnStar saying my vehicle is getting diagnostics ran on it. Today is the first day that I received those notifications l and I revived them each time they tested something on the vehicle.

Lo and behold they actually moved my vehicle into the bay today and worked on it! And guess what, it was fixed within a few hours. The General manager called me and apologized for what had happened and said there would be no charge for the service. He said this was on them and that it wouldn’t happen again.

So I guess it paid off going to the GM.

Glad it worked out. And sorry that you had to deal with that complete lack of customer service.

 

[Banks22]

Are you under 3 years/36,000 miles? Then there should be no charge anyway

 

[ivin74]

The General manager called me and apologized for what had happened and said there would be no charge for the service. He said this was on them and that it wouldn’t happen again.

So I guess it paid off going to the GM.

Does your vehicle have over 36k miles? Been a 2021 model I would have assumed the vehicle was under the factory warranty. Why would you pay anything?

I be damn if I take any vehicle back to those yahoos. Next time take it to a Cadillac dealer, their customer service it's a day a night difference from a Chevy dealership

 

[Donnation]

Does your vehicle have over 36k miles? Been a 2021 model I would have assumed the vehicle was under the factory warranty. Why would you pay anything?

I be damn if I take any vehicle back to those yahoos. Next time take it to a Cadillac dealer, their customer service it's a day a night difference from a Chevy dealership

No, its unfortunately over that with 46,000. I'm in sales and I drive a lot.

I will actually do that, thank you!

 

[Donnation]

Here is what they gave me. They also tried to stick me with a $287 bill. The didn’t make me pay it though after I told them the GM said it would be no charge.

 

[Doubeleive]

kind of makes you wonder how much longer it would have sat there IF you had not gone to the MANAGER
image that huh

 

[Mean_Green]

kind of makes you wonder how much longer it would have sat there IF you had not gone to the MANAGER
image that huh

That's why i said this in post #24:

I don't do 'blown off'. By the third business day, I'd have been sitting in the office of the dealership's General Manager or Owner.

But then I kind of backed out of the thread.

 

[Doubeleive]

That's why i said this in post #24:

But then I kind of backed out of the thread.

ya i had to bite my tongue a bit lol....

 

[BlaineBug]

No, its unfortunately over that with 46,000. I'm in sales and I drive a lot.

I will actually do that, thank you!

If the vehicle isn't drivable doesn't that make this problem a POWERTRAIN warranty issue??????? 5 years 60,000 miles?????

 

[steiny93]

If the vehicle isn't drivable doesn't that make this problem a POWERTRAIN warranty issue??????? 5 years 60,000 miles?????

no, it doesn't
ability to drive doesn't effect which type of warranty covers, the failed component is what drives that decision