Just out of curiosity for custom orders…..
how long do you have after init order to be advised of constraints and either decline the constrain items, and modify order before they go into production with. current parts inventory whether constraints or not?
Can you change order to different subfleet if not on constrain’t? As in up or down a trim level? Premier to RST or LT to Z71 etc…. I suspect that the constr as well intended to be advertised in advance can sneak up on some models…..
EX you order a Z71….they submit as normal with let’s say heated steering wheel constraint……you get a TPW in whatever the time frame is, lets say eight weeks out. A week before or possibly week of they say sliding moonroof or second row buckets are added to the list. Can they hold production for a couple of days to advise customer or do they start production and deal with the backlash after delivery? As we say in aviaTimon…..…” What are your intentions?
I can be wrong, but from what I’ve gathered this is how it works.
If a dealer has an open allocation for a particular trim for a car you’re ordering now, they should advise you about anything that’s on constraint in your order. If you want the car ASAP, you should exclude those things and place the order. That should make your order get accepted fairly quickly by GM. The Issue here is the salesman may not know what’s on constraint - but the ordering manager would know. They are not always in sync. Also not every time you “order a car” with a salesman does it actually get to the ordering manager to input that day as an actual order…so there could be a lag with when it’s ordered. Something you included may not be constraint that day but if the timing works out bad it could be on constraint when the ordering manager gets to it. If something is on constraint, theoretically the ordering manager should reach out to tell you before they enter the order in the system to see if you want to go ahead or not. However it seems like most people are never told. From here - I’ve come to a few conclusions to what happens if you order something on constraint when you’re told they have an allocation…. and I may be wrong but either
1. Your order is entered by the dealership but technically not entered for GM to accept it. This is likely because the dealer knows you have something on constraint and rather than your order hold up an open allocation, they go to the next order for that trim that has nothing on constraints . They’ll never tell you this..and once the item(s) in your order is no longer on constraint they’ll place your order officially
2. Your order is officially entered and the next step is GM to accept it, but they’ll never accept it because your order has something on constraint and it sits in dead man’s land until whatever is on constraint is No longer in constraint. The longer your order waits because of constraints, this is when the dealer should reach back out to you again to ask again if you want to remove what is on constraint, update the order and expedite the process for them to accept your order.
The other problem lies where you place an order but you’re behind a list of other orders, so you’re not going to be included in their next allocation. In this case, the constraints change week to week so unless your order is coming up in their list…it’s impossible to know when they order your car what you can and cannot get. However, once it’s your turn…pretty much everything I said above should apply.
In terms of just changing your trim - that would theoretically make you restart the whole process, unless the dealer explicitly tells you look I have XYZ trim in my next allocation that you can claim if you order that.
