2012 Denali with 30k miles, Motor Needs Replaced

[GAFan]

Hello,

I have a 2012 Yukon Denali with approximately 30k miles. I purchased the vehicle brand new and we have never had any prior mechanical problems with it. We were in the process of loading our luggage into the vehicle to go on vacation when I noticed a very loud pinging, knocking noise coming from the motor. It sounded like someone was inside the motor with a hammer. We ended up having to borrow another vehicle to drive to the beach and we had our vehicle taken to the GMC Dealer. The service manager has called and states it appears the motor needs to be replaced as it sounds like a rod has broken inside the motor. The service manager is waiting on GM to give the authority for engine replacement vs rebuild. Has anyone heard of any engine issues with the 2012 Yukon Denali? It has been babied and driven by wife mainly around town. I was in disbelief when I got the call from the Service Manager indicating the motor needs to be replaced with such low miles.

 

[Goodinblack]

Not common obviously.

However anything can happen.
It is a man made piece of equipment after all

 

[NathanJax]

Not common obviously.

However anything can happen.

x2

 

[ccapehartusarmyINF.(ret)]

i remember that same call on a 1998 S-10 i bought brand spanken new like 7 miles on the odometer when i left the lot
and by 9000 miles right after its 3rd oil change the lifters started tapping real bad because it was out of oil when i took it to the dealer and they ran a compression test and found one of the cylinders had literally no compression so they called and were informing me they were either going to replace the block or rebuild the motor

 

[GM Customer Service]

Hello GAFan,

You stated that the service manager contacted you regarding your concern with the motor. I understand that you are frustrated with your current vehicle situation and I do apologize. Please keep us update and let us know if you have any lingering questions or concerns. Feel free to contact us any time!

Jennifer T.
GM Customer Care

 

[GAFan]

Hello GAFan,

You stated that the service manager contacted you regarding your concern with the motor. I understand that you are frustrated with your current vehicle situation and I do apologize. Please keep us update and let us know if you have any lingering questions or concerns. Feel free to contact us any time!

Jennifer T.
GM Customer Care

Thank you Jennifer.
It was actually one of the service advisors that contacted me.
I am really surprised more than anything about the motor issue.
I have sent you a PM.

---------- Post added at 01:54 PM ---------- Previous post was at 01:06 PM ----------

Hello GAFan,

You stated that the service manager contacted you regarding your concern with the motor. I understand that you are frustrated with your current vehicle situation and I do apologize. Please keep us update and let us know if you have any lingering questions or concerns. Feel free to contact us any time!

Jennifer T.
GM Customer Care

Jennifer T.,
I tried to send a PM but the system would not allow since I don't have 1o posts. I sent you an email.

Thanks!

 

[bigrhino]

Keep us updated.

 

[GAFan]

Will do. Thanks

 

[GM Customer Service]

Hello GAFan,

Yes, I just saw your email. Thank you for emailing us! Again, I am sorry that you are experiencing this issue and I look forward to assisting you.

Jennifer T.
GM Customer Care

 

[felixgun]

That's crazy. I'm on my 4th GMT900 and this has never happened. Hopefully you get a new motor from GM for free