Dealer service backed up two weeks or more

[dwhittler]

Small service issue - front camera stopped working.

Have contacted the three closest GMC dealer service departments.
1. All require I make a service appointment and show up, none of the would let me talk to anyone who would give me an idea how backed up their electrical techs are over the phone.
2. After driving to the dealer the best (fastest) was "leave your Yukon, the tech will be able to look at it in two weeks to let you know how long it will take"
3. No loaner vehicles available.

I called GMC and they recommended I try a dealer out of town. Would be at least a two hour drive each way. My thought is, no way am I going to spend the money to rent a car or call Uber for two weeks just to get a little plastic camera repaired, might as well take it to a local mechanic and pay out of my pocket.

Suggests?

David
2023 Yukon Denali

 

[StephenPT]

Unfortunately this dealer service issue doesn't seem to be too uncommon.

What I'd do is take a look at the wiring running to the camera. See if it's disconnected or pinched anywhere. Based on the pictures in the link below, looks like it's just a coax style push connector.

2021-2023 GMC Yukon OEM-NEW Front View Driver Information Camera - GM 84710888 | eBay

SKU: 84710888. Condition: New.

www.ebay.com

GM #84710888 - ~$150 to replace if you determine the camera itself is bad and needs to be replaced...

 

[OR VietVet]

Welcome to the forum from Oregon.

Call GMC again. Ask about taking to an independent shop that they could recommend and would reimburse you for costs. As long as it is not a safety issue, GM is likely gonna tell you, "tough luck".

 

[UsualSuspect]

Make the appointment for 2 weeks out, show up, tell them you will be in the service waiting area. My guess is they will tell you it needs to be left, that is when you ask for a loaner. They will tell you they do not have any, at which time I would ask to see the Svc Mgr, who will likely get you a rental from Enterprise, which will be the smallest and cheapest Enterprise has. The stealer will tell you if you want the upgrade to a like vehicle, you need to pay the additional cost. Explain to them you are a family of 7, that is the only 7 seater you have, and they need to provide a vehicle like the one you have. They will argue, call GM, explain the 7 occupants, you will get your SUV.

 

[WalleyeMikeIII]

FYI, you can take it to any GM dealer, Chevy, Buick, GMC, Caddilac...they can all do GM warranty work.

 

[WalleyeMikeIII]

Unfortunately this dealer service issue doesn't seem to be too uncommon.

What I'd do is take a look at the wiring running to the camera. See if it's disconnected or pinched anywhere. Based on the pictures in the link below, looks like it's just a coax style push connector.

2021-2023 GMC Yukon OEM-NEW Front View Driver Information Camera - GM 84710888 | eBay

SKU: 84710888. Condition: New.

www.ebay.com

GM #84710888 - ~$150 to replace if you determine the camera itself is bad and needs to be replaced...

There is a calibration needed. Was required when mine needed replacing when the lens on it cracked.

 

[Stbentoak]

Even though my dealer is busy, they will usually diagnose the situation fairly quickly, and let you continue to drive the vehicle until the suitable parts and a time slot opens up to fix it. Diagnosis usually only takes a few hours, could wait on it.... Then the actual fix could take a day at the worst. Most anybody can survive one day without their vehicle with prearrangement. As long as your vehicle is drivable and usable there's no reason not to drive your own until a pesky matter like this gets fixed. We are not changing an engine here....

 

[jeffluan]

Small service issue - front camera stopped working.

Have contacted the three closest GMC dealer service departments.
1. All require I make a service appointment and show up, none of the would let me talk to anyone who would give me an idea how backed up their electrical techs are over the phone.
2. After driving to the dealer the best (fastest) was "leave your Yukon, the tech will be able to look at it in two weeks to let you know how long it will take"
3. No loaner vehicles available.

I called GMC and they recommended I try a dealer out of town. Would be at least a two hour drive each way. My thought is, no way am I going to spend the money to rent a car or call Uber for two weeks just to get a little plastic camera repaired, might as well take it to a local mechanic and pay out of my pocket.

Suggests?

David
2023 Yukon Denali

Your car has got to be under warranty. Make an appointment and let them work on it. Doing yourself is NOT an option.

 

[jeffluan]

Above all be patient.

 

[Coveman]

Makes me sad to read this sort of thing. My neighbor’s son is a GM master Tech and does a lot of transmission work. Not uncommon for months-long wait, always seems to be a row of Escalades waiting for service. One story was a brand new Escalade with a interior leak, turned out to be a HVAC drip pan that was broken during assembly. HAD TO REMOVE THE FRONT CLIP, DOORS and DASH to repair. Owner stopped by and saw the truck out back wrapped in black plastic bags and raised some cain. Got GM to reimburse him for payments (like 5 months at nearly a grand per month) while it sat on the lot. Holy cow