Front Dash Crack

[edgaranah1]

U guys think if I JBWeld it it will look good? Lol maybe

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[Jim Fagan]

Same cracks in my 07 Yukon XL

Hello all. Same cracks here. This started out as a small crack by the airbag. Then one day we were just driving down the interstate on a long weekend headed to Disney With the kids and we heard a crack, and the dash above the cluster basically broke in half. Just driving down a smooth, flat road. Scared my wife, and now we have some pretty sharp exposed plastic edges as well.
I am trying to decide where to take it. We live in Jacksonville, Fl.

Very disappointing as our truck is otherwise babied and immaculate.

Jim

 

[Bryansan]

We feel your pain! Welcome Jim.

 

[Cavan806]

So I took my Tahoe in for an oil change Friday 3/16 and mentioned to the service advisor the crack in my dash. He said he would have his manager take a look at it. 30 min later the truck was ready and the manager meets me at the counter to let me know they would like to replace the dash @ no charge and asked me how soon could I get it back in for the repair. Friday 3/23 I dropped off the Tahoe and they gave me a 2012 loaner at no charge and I had mine back by 2pm the same day.

I had the small crack on the top right side of the dash in the corner of the airbag just like 99% of all others on here. I have to admit it was one of the best customer service moments I have ever experienced.

Steve Moore Chevrolet in Charlotte, NC.

-Greg

 

[bodymccannx]

Great story about great customer servce from a dealership!! Wish they were all so easy to deal with.

Questions:
1. What year Tahoe and how many miles?
2. Are you the original owner?
3. Did you still have warranty on the truck?


Thanks for any response, as I am currently fighting with Gm to get mine done.
Mark

 

[Cavan806]

Great story about great customer servce from a dealership!! Wish they were all so easy to deal with.

Questions:
1. What year Tahoe and how many miles?
2. Are you the original owner?
3. Did you still have warranty on the truck?


Thanks for any response, as I am currently fighting with Gm to get mine done.
Mark

2008 LTZ With 60,000 miles
I am the 2nd owner
Besides the Powertrain the Tahoe is out of Warranty

 

[bodymccannx]

FOLLOW UP - Guess I'm one of the unlucky ones. GM has decided that they cannot do anything about the 3 cracks on my dash. No free replacement, no 50/50, no partial deductible, NOTHING. The District Service Manager has seen pictures of the 2 cracks around the air bag and 1 at the gauge hump (common on MANY 07/08/09's) and has responded with "GM cannot do anything regarding thsi concern". How can thsi be handled so dirfferently depending on their "case-by-case basis", when it it an obvious manufacturing flaw?!!? No vehicle which costs $40K+ and is less than 10 years old should have a crack in the dash. My 07LTZ with 65000miles certainly has not been abused!! Come on GM, admit there is a problem, goodwill the repairs to our trucks and maybe keep some customers.

Mark

 

[edgaranah1]

Yup I just got told at another dealer last week that GM says its more of a cosmetic flaw. And since it doesnt injure anyone they wont replace it.

 

[Megaboom]

Is there anywhere online I can order a new dash? My Tahoe has the same crack, and the airbag cover came loose recently

 

[bigrhino]

Take pics of the area with the airbag cover and document it because one wrong bump and it might explode.