I love Autozone!!

[Splatmaster527]

So I recently replaced my front wheel hubs with new parts from Autozone...

Then more recently, right after I put on my new wheels and tires I had a terrible rattle up front after about 3 miles of driving and it only got worse as I headed home...
Turns out I might have forgotten to torque the lugs on my wheel adapter tight enough and the wheel hub failed and basically three of 6 lugs broke off and it was barely hangin on by the other three.

Anyway long story short I had a messed up hub, rotor, and $80 wheel adapter. I went into autozone and got a new Hub and Both front rotors (replace in pairs ) replaced free of charge. Pretty standard Warranty stuff right...

Then I emailed Autozone asking about the wheel hub failing and screwing up my adapter, I get a call the next day (today) from the manager saying come on in with the receipt for the adapter and Ill give you cash replacement value!!!!!

Now thats pretty sweet customer service!! Thats what makes me a loyal Autozone customer!

 

[Earl33]

Why did you replace the hubs? ABS sensors?

 

[Physh1]

So, not to be an ass here but YOU caused the failure of multiple parts by not tightening things up right, got replacement parts for free, than go, hmmm, I wonder if they'll replace the other parts I goofed up too?

Ugh...

Did you tell them that you were likely at fault for all the failures?

 

[M3PO]

YOU caused the failure of multiple parts by not tightening things up right, got replacement parts for free, than go, hmmm, I wonder if they'll replace the other parts I goofed up too?

That is the way I read it too, hopefully that is not the case though.

 

[Hammer450R]

You wonder why prices are always climbing up at stores lol

 

[yukon2004]

In all seriousness though, AutoZone sometimes does have good customer service. I was also impressed by a lady that works at the one closest to my house. She was very knowledgeable and friendly.

 

[plush]

So, not to be an ass here but YOU caused the failure of multiple parts by not tightening things up right, got replacement parts for free, than go, hmmm, I wonder if they'll replace the other parts I goofed up too?

Ugh...

Did you tell them that you were likely at fault for all the failures?

I thought the same thing and then looked at his age. Yep, it is somebody else's fault. Sounds like an attorney in the making.

 

[sparg93]

Autozone has HUGE discounts too...i've gotten as small as 15% and as high as 50%...watch the sales and search for coupons code. I've used them for all my replacements part this summer...amazing deals!!

 

[Splatmaster527]

Although the fact that the lugs wernt torqued quite as tight as they should have been might have played a roll in the failure the other side was done the same way and it was totally fine...
The studs literally broke out of the hub it shouldnt have broken in a five minute drive

I was just pointing out how they went above and beyond to make a satisfied customer.


Earl33 I originally replaced the hubs because one failed and they were both ready to go.

 

[Physh1]

I betcha this won't be the only broken studs...this is one reason why adapters are such a bad idea.