Ok gloves are coming off!!!

[dieselp]

Well guys i have good news i could not just accept that GM would not help me out. So after a little research i found that paul copces was the man in charge of after sales at GM think his title was SEINOR VP of after sales. Called his office and spoke with Trish his assistance and explained what happen she actually sounded like i had a real issue that needed to be addressed. She told me she would make a few calls and to expect a call from someone the next day. I than got a call from Rob Johnson not sure exact title but he was the big man incharge of the central division. He asked me to go over the issue with the truck and we spoke for about 25 min and then said he will look into it and get back with me. WELL I GOT A CALL TODAY FROM THE OWNER OF THE DEALER AND TOLD ME HE WAS SITTING WITH ROB AND THAT THEY WILL BE BUYING BACK MY DENALI AND I COULD PICK OUT ANY NEW 2012 DENALI I WANT !!!!! Mine was a 2011 i am so happy and glad GM stood behind me just took a bit but they did the right thing and i can be happy with GM once again. Thanks all for your coments and help it was great having somewhere to vent a little.

 

[Denali0229]

That's awesome. Congrats! Glad to hear GM stood by their product and made you happy. I should call them and tell them how they have a dealer that is turning down business. I have an aftermarket back up cam the original owner installed and asked the service advisor how much will it cost me to have the camera removed and to install an OEM camera and he says "I don't want to get involved." He's not even the one doing the install. He's just the advisor. Not really sure what to do but I do want a back up camera.

 

[07Burb]

Very nice!!!! I'm glad this is going to have a good ending! Nice job being persistent!

 

[mattah]

Wow that's great to hear. A new 2012, that's awesome.

 

[dieselp]

well my wife is out of town this week. So i stopped by the dealer yesterday and he located a few colors she was interested in that they dont have so we are going to look at them fri or sat. If we cant find what she is looking for he said he will just order 1. This is just very werid situation and some what tense when at the dealer every 1 knows me by name now and even more polite. The owner keeps telling me to get whatever i want same price i paid for the 2011 no change just swap out the trucks.
My wife is looking at the white diamond, crystal red, or steel gray.

 

[07Burb]

That would be a weird feeling!! Get what you and she wants, though!!

 

[Denali0229]

White diamond or steel gray. No red.

 

[felixgun]

Wdt!!

 

[mattah]

White diamond or steel gray. No red.

Agreed


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[dieselp]

I am going to the dealer mon. and we are getting steel gray as we see white or black everywhere we go. and i think the crystal red tintcoat would be just as hare as black to take care of for a daily driver. We do like it however and is hard to find the nearest is 140 miles away.