Somebody higher up at GM needs to take the reins of these "chat advisors" and train them. I can't even imagine how many buyers these advisors have run off to purchase another brand of vehicle because of their incompetence. Day before yesterday I called GMC customer service on the phone, got hold of a nice advisor who got hold of production and told me that the TPW of 2/14 was scheduled but had not been built that week but was definitely scheduled for production this week, so couple of hours later I went to the "chat" online and asked for an update and a VIN number and was told they don't give out VIN numbers and proceeded to end the chat, so I waited a few more hours and went to the chat again and that advisor proceeded to tell me all she had was the TPW of 2/14 and that was it. This morning I called on the phone again to GMC customer service and got hold of another nice lady who checked with production, came back told me the Yukon had been produced yesterday and offered to give me the VIN number, which of course I gladly accepted, so don't believe anything online chat tells you!