2007 cracked dashboard

[grilled2003]

I am original owner with 64k miles, I will try the dealer and will elt you guys know how it goes.

Thanks everyone for helping!!!

 

[johnsoex]

Same here. 2008 LTZ with 50K. Cracked dash by the airbarg. Thought my installer did it when I had my system put in. I'll have to call him and apologze for bitching at him!

 

[Sheriff]

Really????? The faithful GM Person Breanne stopped replying? Did you give her your VIN#? Because that's all she ever asks for.

I truly wish she would be banned from this forum.

I caught onto this a long time ago too. I get the impression that this VIN thing is done so as to make everybody else think GM customers are getting help via Private Message. If GM really cares, they need to keep the discussions where people can see what help they are offering.

I still see no GM representative either confirming or denying that GM is accepting any responsibility in the dashboard defects.

 

[JochenWoern]

I caught onto this a long time ago too. I get the impression that this VIN thing is done so as to make everybody else think GM customers are getting help via Private Message. If GM really cares, they need to keep the discussions where people can see what help they are offering.

I still see no GM representative either confirming or denying that GM is accepting any responsibility in the dashboard defects.

I sometimes do wonder if this is automated and a person by the name Breanne does not even exist.

 

[GM Customer Service]

Hello, my name is Louis and I will be taking over for Breanne. I apologize for any delays in assisting our loyal GM customers on this forum.

If anyone is experiencing a dashboard cracking issue, please feel free to PM me and I will set-up a case for you. The following information is needed to set-up a case: full name, address, phone number, vehicle mileage, vehicle VIN number and the name of your preferred dealer.

Due to the sensitivity of personal information, we ask that you PM your information rather than post it on the public forum. The information will be documented and a District Specialist will contact each person individually via phone.

Each issue is handled on a case-by-case basis.

If anyone has any questions, please feel free to contact me.

Louis
GM Customer Service

 

[Sheriff]

Each issue is handled on a case-by-case basis.
If anyone has any questions, please feel free to contact me.
Louis
GM Customer Service

OK, I am contacting you. Why would they be handled on a case-by-case basis? The dashboard has either cracked or not. It's either covered by warranty or GM Customer Assistance or not. Is it true or not that GM is offering an extended 5 year 100,000 mile extended coverage on the cracked dashboards?

Sorry if I sound mean spirited. But I just had to spend $400 to replace a defective throttle body on a Tahoe that should have been covered by warranty. GM just reported record profits. Of course they did, they won't fix anything anymore.

Refusing to warrant a $400 defective throttle body just cost GM a $50,000 sale on a new Suburban. I am about a week away from purchasing a fully loaded F250 because of my local Chevrolet dealer.

 

[JochenWoern]

OK, I am contacting you. Why would they be handled on a case-by-case basis? The dashboard has either cracked or not. It's either covered by warranty or GM Customer Assistance or not. Is it true or not that GM is offering an extended 5 year 100,000 mile extended coverage on the cracked dashboards?

Sorry if I sound mean spirited. But I just had to spend $400 to replace a defective throttle body on a Tahoe that should have been covered by warranty. GM just reported record profits. Of course they did, they won't fix anything anymore.

Refusing to warrant a $400 defective throttle body just cost GM a $50,000 sale on a new Suburban. I am about a week away from purchasing a fully loaded F250 because of my local Chevrolet dealer.

Way to go Sheriff.

 

[Sheriff]

Way to go Sheriff.

It makes no sense whatsoever that some owners have to pay $200 deductible (or all for that matter) for the dashboard repair, while others get it done for free. And it makes no sense that GM can't adopt a policy on replacing the defective dashboards, disclose the policy to customers, and make it available at all dealerships. It shouldn't take place on a case-by-case basis. The cracked dashboards are a nationwide expedemic. And it's on $45,000 and $50,000 Tahoes, not some $19,000 compact cracker box.

I also think the government (NTSB) should evaluate the defective dashboards to determine if they compromise the integrity of the passenger side air bags once activated. This of course would involve buying up used Tahoes, with cracks, and crash testing them.

 

[JochenWoern]

It makes no sense whatsoever that some owners have to pay $200 deductible (or all for that matter) for the dashboard repair, while others get it done for free. And it makes no sense that GM can't adopt a policy on replacing the defective dashboards, disclose the policy to customers, and make it available at all dealerships. It shouldn't take place on a case-by-case basis. The cracked dashboards are a nationwide expedemic. And it's on $45,000 and $50,000 Tahoes, not some $19,000 compact cracker box.

I also think the government (NTSB) should evaluate the defective dashboards to determine if they compromise the integrity of the passenger side air bags once activated. This of course would involve buying up used Tahoes, with cracks, and crash testing them.

I could NOT agree with you more!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Kman]

Great video a guy took at what appears to be a used car lot. He sits in every GMT900 ride and every dash is cracked.

[yt]3ikSCklf7g8[/yt]
http://www.youtube.com/watch?v=3ikSCklf7g8