2007 cracked dashboard

[Sheriff]

Great video a guy took at what appears to be a used car lot. He sits in every GMT900 ride and every dash is cracked.

Exactly my point, a national epidemic. If this was a disease, the government would have people working around the clock to come up with a vaccine. GM needs to decide if they are going to cover this as a manufacturing defect or not, just let the people know.

If this was happening to vehicles 6, 7 or 8 years old, with 100,000 to 150,000 miles on them, it's one thing. But this is happening to 2 and 3 year old vehicles with 30,000 to 50,000 miles on them. There's no excuse for it. And it seems like GM should have had at least one employee that would have known a thin plastic dashboard was not going to flex properly without cracking.

GM needs to let people know what they are going to do.

 

[GM Customer Service]

Sheriff,

The cases are handled on a case-by-case basis because circumstances are different in every case. The vehicle year, make, model, actual cause of problem, etc. all need to be taken into consideration before a decision is made.

In regards to the extended coverage, I apologize, but I do not have access to that information. I am with Customer Service, I am not a technician. I can help resolve some problems, and others are documented and escalated to the proper departments.

I understand this problem is frustrating, but there are procedures I must follow in order to help in a possible resolution. Please understand that I will do my best to help each and every one of you in any way I can.

Sheriff, regarding your Tahoe throttle body, did you contact GM Customer Service regarding this issue? If so, could you provide your Service Request number so I can look into this further?

Louis
GM Customer Service

 

[johnsoex]

Louis-

PM sent with all requested info. Do your best. Thanks.

 

[Sheriff]

Sheriff, regarding your Tahoe throttle body, did you contact GM Customer Service regarding this issue? If so, could you provide your Service Request number so I can look into this further?

Louis
GM Customer Service

No, I haven't. I got the distinct impression that the deealer wasn't prepared to replace anything under warranty.

After having the throttle stick open at 3,000 - 3,500 rpm one night around 8:30 p.m. in traffic..... almost causing an T-bone accident by my almost running a red traffic light.... I had to have the vehicle towed into the dealership. When the dealership started the vehicle the next morning to analzye what was going on and start the needed repairs, even they said it was stuck at 2,000 rpm when they started it. Their exact words were, "there was definitely some wrong with the vehicle when I started it this morning!"

Once the engine has warmed up a tad, their choice was to relearn the throttle position sensor, which may or may not have fixed the problem. They wanted to keep the vehicle a second day and cold start it again the next morning, which I agreed to.

The next morning THEY called me and asked how my vehicle ended up sitting inside the warm shop all night. Well, obviously, how would I know the answer to this question?? By whom, or why, had my vehicle been moved inside??

Well, continuing on, I picked the vehicle up at the close of the second day of being in the shop, all that had been done was relearning the throttle position sensor. They said the problem would not duplicate itself again for them.

It didn't take long for the problem to appear on me again though. I called and asked them to order a complete a complete throttle body since the sensor could not be replaced by itself (all sold as one unit). I told them it was now an issue of money vs safety since I had a 18-year-old daughter driving this vehicle. I told them I would pay for the throttle body and sensor myself.

I had originally diagnosed the problem myself through my own research on the Internet and from talking to other people with the same problem. My local dealer did not agree with my research or remedy, so I paid for the part myself just as I agreed to do.

They even took the reciept to the $40 tow bill and said they would at least reimburse me for the tow. To this day I have not received payment for it either though.

The new throttle body I bought and paid for has seemed to eliminate any resemblance of what it was doing. As a matter of fact, the new throttle body has caused this vehicle to drive better than it has since the first day we bought it. While it was indeed a guessing game as to whether the new throttle body would repair this vehicle or not, and the fact that it has, I feel as if GM should have covered the part under warranty from day 1.

When I received a call from my dealership asking about customer satisfaction, I told them I was extremely disappointed. The girl said she was sorry to hear this, and that she would have the Service Director call me personally and dicuss the problem with me. To this day, this call also has not taken place. I have caller ID on all of my phones, so I know it simply has not taken place.

I was right at the doorstep interested in buying a 2500 Suburban before all of this took place. This purchase was put on hold as soon as the above took place. I'm not sure I want another GM SUV if GM sees fit to cheat me out of a $400 warranty repair that has seemed to fix my vehicle when they wouldn't.

 

[THE YETI]

sorta off-topic, but did you really pay $400 for a throttle body??

 

[Sheriff]

sorta off-topic, but did you really pay $400 for a throttle body??

Yes. Part and labor.

 

[GM Customer Service]

Sheriff,

I apologize for the trouble you have been having with the dealership. Please understand that dealerships are independently owned and operated. I would like to investigate this issue further. Could you please PM me your information so I can look into this further. Please send your full name, address, phone, vehicle mileage, vehicle VIN number, the name and city of the dealer and when the work was performed. Was the vehicle still covered under warranty when the work was performed?

I look forward to your reply.

Louis
GM Customer Service

 

[JochenWoern]

Great video a guy took at what appears to be a used car lot. He sits in every GMT900 ride and every dash is cracked.

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http://www.youtube.com/watch?v=3ikSCklf7g8

After watching this video, my condolences go out to all my NNBS friends. Now this is point blank crazy, .................... and GM will not do a general recall. UNREAL!

 

[07Burb]

After watching this video, my condolences go out to all my NNBS friends. Now this is point blank crazy, .................... and GM will not do a general recall. UNREAL!

Not sure if it was possibly fixed by the previous owner but mine is not cracked so no need to feel sorry for me

 

[JochenWoern]

Sheriff,

The cases are handled on a case-by-case basis because circumstances are different in every case. The vehicle year, make, model, actual cause of problem, etc. all need to be taken into consideration before a decision is made.

In regards to the extended coverage, I apologize, but I do not have access to that information. I am with Customer Service, I am not a technician. I can help resolve some problems, and others are documented and escalated to the proper departments.

I understand this problem is frustrating, but there are procedures I must follow in order to help in a possible resolution. Please understand that I will do my best to help each and every one of you in any way I can.

Sheriff, regarding your Tahoe throttle body, did you contact GM Customer Service regarding this issue? If so, could you provide your Service Request number so I can look into this further?

Louis
GM Customer Service

Blah, Blah, blah di blah blah.

Fact is, I am the warranty manager for a huge European Company! I take care of public transit vehicles (Light and Heavy Rail Trains) and I will tell YOU ALL, including the Chief Executive Officer of GM that I would never get away with this case by case Bullsh*t, nor would I ever try.

Customer Service and, especially Customer Safety is the most important thing for me and my company. The cracked dash issue would even be fixed on trains out of warranty, as long as we all agree that it is a latent design/quality/manufacfturing defect.

---------- Post added at 11:09 PM ---------- Previous post was at 11:08 PM ----------

Not sure if it was possibly fixed by the previous owner but mine is not cracked so no need to feel sorry for me

Now I feel a lot better if i do not need to feel sorry for you.